Reviews (1,769)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program for its effectiveness in boosting customer engagement and retention, noting its cost-efficiency and robust features, even in the free tier. The app is user-friendly, offering extensive customization options and seamless integration with Shopify's POS. It is praised for reliable performance and responsive customer support, with staff members like Tiana, Hana, and Audrey receiving special mentions for exceptional service. Merchants report significant enhancements in customer loyalty and business operations, making it a favored choice among Shopify store owners.

April 18, 2024

hanna support me very well , she bring me everuthing i need to undertand this app and keep going !! congrats!!!

Priti.co
Colombia
About 2 years using the app
April 17, 2024

Hana was super helpful in assisting me to edit some storefront icons! Great service. Thank you.

Didier Lab Latvia
Lithuania
About 1 year using the app
April 29, 2024

Esther was very knowledgeable and quick to help. I'm very satisfied with the support I got from her. Thanks a lot

Colabella
Australia
5 months using the app
December 13, 2023

I've regularly had very quick and helpful responses from the program's support team and it has made managing a rewards program for the store much easier. There's a lot of room for customization which I appreciate. I'd like to specifically mention Lydia for being able to quickly directly point out the solution to a problem I have. Support has always been very reliable and that alone has made it a positive experience for me and it's allowed to me better offer rewards and discounts for our store's customers.

ACG Go Anime
United States
Over 1 year using the app
July 10, 2024

Great customer service! The team at Joy was very patient and helpful.

Waterdrop United Kingdom
China
2 days using the app
April 20, 2024

The app is doing okay so far, I am using the free plan right now. The Customer Service team members (Tiana, Toby, Esther) are very helpful and have provided immediate support when needed. It's a bit disappointing that the point balance function cannot work with the Shopify New account type and hopefully this can be resolved in the future.
Also, when customer redeemed their coupon, under the Reward list, it only shows the code and the reward description (e.g. Discount £1 for every 100 points) but not the actual amount of the coupon, I think it would be more helpful for the customer to see the value of their coupons if they have redeemed more than one.

A Little Fish Fashion Boutique
United Kingdom
4 days using the app
June 1, 2024

Great app and the customer service was very fast and responsive with Audrey.

Thrift Galore
United States
9 days using the app
March 12, 2024

Easy to setup, works great and integrates perfectly with our store. Thanks to Audrey and Maison from JOY for helping solve a small issue that we could not!

Zeosmobile.com
United States
Almost 2 years using the app
May 12, 2024

Discovered Joy when setting up my new store and I feel like this is the best bank for the buck. Friendly UI + functionality makes Joy the app to go for our store.

On another note, the support team is super quick and solved our issue in a blink, thank you William!

Glow-Tique
United States
4 days using the app
May 26, 2024

User frindly interface and the technical assistant - Tiana & Tony is super helpful. Thanks a lot!

HK Coffeeholic
Hong Kong SAR
12 days using the app