Reviews (1,769)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this loyalty program for its effectiveness in boosting customer engagement and retention, noting its cost-efficiency and robust features, even in the free tier. The app is user-friendly, offering extensive customization options and seamless integration with Shopify's POS. It is praised for reliable performance and responsive customer support, with staff members like Tiana, Hana, and Audrey receiving special mentions for exceptional service. Merchants report significant enhancements in customer loyalty and business operations, making it a favored choice among Shopify store owners.
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hanna support me very well , she bring me everuthing i need to undertand this app and keep going !! congrats!!!
Hana was super helpful in assisting me to edit some storefront icons! Great service. Thank you.
Esther was very knowledgeable and quick to help. I'm very satisfied with the support I got from her. Thanks a lot
I've regularly had very quick and helpful responses from the program's support team and it has made managing a rewards program for the store much easier. There's a lot of room for customization which I appreciate. I'd like to specifically mention Lydia for being able to quickly directly point out the solution to a problem I have. Support has always been very reliable and that alone has made it a positive experience for me and it's allowed to me better offer rewards and discounts for our store's customers.
Great customer service! The team at Joy was very patient and helpful.
The app is doing okay so far, I am using the free plan right now. The Customer Service team members (Tiana, Toby, Esther) are very helpful and have provided immediate support when needed. It's a bit disappointing that the point balance function cannot work with the Shopify New account type and hopefully this can be resolved in the future.
Also, when customer redeemed their coupon, under the Reward list, it only shows the code and the reward description (e.g. Discount £1 for every 100 points) but not the actual amount of the coupon, I think it would be more helpful for the customer to see the value of their coupons if they have redeemed more than one.
Great app and the customer service was very fast and responsive with Audrey.
Easy to setup, works great and integrates perfectly with our store. Thanks to Audrey and Maison from JOY for helping solve a small issue that we could not!
Discovered Joy when setting up my new store and I feel like this is the best bank for the buck. Friendly UI + functionality makes Joy the app to go for our store.
On another note, the support team is super quick and solved our issue in a blink, thank you William!
User frindly interface and the technical assistant - Tiana & Tony is super helpful. Thanks a lot!