Reviews (1,766)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program for its effectiveness in boosting customer engagement and retention, noting its cost-efficiency and robust features, even in the free tier. The app is user-friendly, offering extensive customization options and seamless integration with Shopify's POS. It is praised for reliable performance and responsive customer support, with staff members like Tiana, Hana, and Audrey receiving special mentions for exceptional service. Merchants report significant enhancements in customer loyalty and business operations, making it a favored choice among Shopify store owners.

March 9, 2024

it was so nice talking with Emily one of the group members of this astonishing project and assistant team, i really enjoyed more creating content to my audience and with them i have greater hope on the long run, now i have a clearer vision and greater motives to expand further, The customer service is just excellent , just worth the try.

Rise Lovely Surprise
Spain
About 2 months using the app
March 5, 2024

I've been using this for about 2 years. Great app for a loyalty rewards program. Hana and Tracy were very helpful when I needed some support. thank you!

Sunlight Silver Jewelry
United States
Over 1 year using the app
Edited December 10, 2023

After several days with a problem with the integration with Shopify POS, the entire team has done their part to solve the errors that prevented it from working correctly. They have offered us 24-hour support, even on Sunday. Therefore we can say that we are satisfied so far, we just have to continue testing the app to offer all its benefits to our customers.

LINDAS
Spain
6 months using the app
March 13, 2024

I needed support to fix something, a piece of code that needed to be added, Emily was my point of contact and handled it great, thanks again for this

Chique Design
Netherlands
2 months using the app
September 12, 2024

Audery

Trend Cycle
Pakistan
4 days using the app
Joy Loyalty replied September 18, 2024

Thank you for your positive feedback! We're glad to hear that Audrey provided excellent support and that the transition from your previous rewards app was smooth. If you need any more assistance or have further questions, please feel free to reach out. We're here to help!

April 5, 2024

Very powerful app with a wonderful support team. Toby and the team took care of our set up problem and offered a solution. We hope to keep working with them for a long time, thank you!

Page One
Chile
17 days using the app
March 7, 2024

I absolutely love Joy! It's an amazing platform that offers everything I need for referral programs, points, and more. The customer assistance is top-notch - always friendly, helpful, and quick to resolve any issues. I couldn't be happier with the service they provide. 5 stars all the way!

CACTUS FOR YOU
Italy
4 months using the app
October 20, 2024

Merci à Hana pour ses conseils !

BABYCUTE
France
2 days using the app
Joy Loyalty replied October 23, 2024

Merci beaucoup pour votre retour ! Nous sommes ravis que les conseils d'Hana vous aient été utiles. N’hésitez pas à nous contacter si vous avez d'autres questions, nous sommes toujours là pour vous aider !

October 3, 2024

비용이 합리적이며 제가 찾던 기능이 모두 있는 유일한 서비스였습니다. 이제 세팅해서 잘 모르겠지만 좀 더 써보고 리뷰를 남기고자 합니다. Thanks to Emily.

SYRS - シルズ
South Korea
About 1 hour using the app
Joy Loyalty replied October 7, 2024

소중한 리뷰와 긍정적인 피드백 감사합니다! 저희 서비스가 찾으시는 기능을 제공하고, 합리적인 비용으로 만족해주셔서 기쁩니다. Emily가 도움을 드린 점도 매우 기쁘게 생각합니다.

세팅에 대해서는 언제든지 궁금한 점이 있으면 연락 주시면 기꺼이 도와드리겠습니다. 앞으로도 서비스를 더 사용해보시고, 추가적인 리뷰도 기대하겠습니다!

감사합니다,

April 3, 2024

I highly recommend this app! It's very user-friendly, and I particularly appreciate the excellent customer service provided by Emily. She is incredibly helpful and kind. Thank you!

COZMOA
United States
21 days using the app