Reviews (1,767)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program for its effectiveness in boosting customer engagement and retention, noting its cost-efficiency and robust features, even in the free tier. The app is user-friendly, offering extensive customization options and seamless integration with Shopify's POS. It is praised for reliable performance and responsive customer support, with staff members like Tiana, Hana, and Audrey receiving special mentions for exceptional service. Merchants report significant enhancements in customer loyalty and business operations, making it a favored choice among Shopify store owners.

March 27, 2024

So far so good. Seems quite clear and in depth, so looking forward to implementing it into my store.
Had a few questions to ask and a lovely member Sunny helped in swift time. Straight to the point and polite!

My Store
United Kingdom
24 days using the app
May 28, 2024

Customer service is very prompt in their responses and assistance!

Lina Zibdeh - Joy of Hijab!
United States
11 days using the app
May 12, 2024

I haven’t tried the app to see how it actually works but I need to set it up on my store and Pamela was very helpful and patient guiding me how to set it up. I’m very satisfied with their customer support and they are very fast in responding. So my review is mainly based on the customer support I have gotten from this app. Superb!

Sarahanna Beauty
United States
About 3 hours using the app
February 6, 2024

Great App with outstanding customer support.
A relentless team with super quick response time, able to figure out whatever inquiry you might have.
I’ve bothered them with countless questions which all have been solved. The app works great, and we’re happy that we choose them. We highly recommend the app.

ascopharm
Germany
4 months using the app
March 27, 2024

Great experience when needing to get help. The tech team Tiana and Anivia solved my problem and were quick and easy to deal with.

Refill Nation
New Zealand
6 months using the app
December 7, 2023

Great app, user friendly, and most importantly.. GREAT SUPPORT!!
Not only did Lydia assisted me with my inquiry, but also gave me a better idea about the tool I was asking about.
Well done Joy, you've got the best team!

E-Grab
Lebanon
4 months using the app
February 20, 2024

Apps easy to use and does everything we needed, the support from Audrey and all other staff has been very helpful and timely!

Millon Wines
Australia
7 months using the app
December 7, 2023

This app does exactly what we were looking for and was very easy to set up and customize. I had one small issue with theme integration code but Prakash was able to fix the problem in a matter of minutes.

Butterfly Reflections, Ink.
United States
About 2 months using the app
October 16, 2024

Merci Hana pour votre aide.

Amour de Chanvre
France
About 22 hours using the app
Joy Loyalty replied October 17, 2024

Merci beaucoup pour votre retour ! Nous sommes ravis d'apprendre que Hana vous a aidé. Si vous avez d'autres questions ou avez besoin d'assistance supplémentaire, n'hésitez pas à nous contacter. Bonne journée !

December 4, 2023

Jasmine was awesome- fixed my problem in literally less than a minute- i didn't have to do anything!

Vesta
United States
Over 1 year using the app