Reviews (1,971)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program app for boosting customer engagement and sales through its user-friendly interface and seamless Shopify integration. They appreciate the extensive customization options, robust analytics, and responsive support team that aids in setup and troubleshooting. Its efficient POS integration and operational performance in live environments are also highlighted, making it effective in enhancing customer satisfaction and business outcomes.

September 13, 2024

Excellent & quick service from Tiana!

Sincerely Valentine
Belgium
Over 1 year using the app
Joy Loyalty (by Avada) replied September 18, 2024

Thank you for your kind review! We're thrilled to hear that Tiana provided you with excellent and quick service. If you need any further assistance, feel free to reach out—our team is always here to help!

January 31, 2025

Hana was very helpful with quick feedback - I am liking the integration already too!

Safe Haven Mercantile
United States
8 minutes using the app
October 20, 2024

Merci à Hana pour ses conseils !

BABYCUTE
France
2 days using the app
Joy Loyalty (by Avada) replied October 23, 2024

Merci beaucoup pour votre retour ! Nous sommes ravis que les conseils d'Hana vous aient été utiles. N’hésitez pas à nous contacter si vous avez d'autres questions, nous sommes toujours là pour vous aider !

November 6, 2024

Audrey was very helpful with the initial setup of the app. Looking forward to growing our rewards program with this app.

Lauras-Saddlery
United States
About 7 hours using the app
September 28, 2024

Good service, very fast answers. Tiana does a great job!!!

QSP KNIFE
China
About 1 month using the app
Joy Loyalty (by Avada) replied October 1, 2024

Thank you for your kind words! We're thrilled to hear that you had a great experience and that Tiana provided fast and excellent service. We’ll make sure to pass along your appreciation to her.

If you need anything else, feel free to reach out. We're always happy to help!

November 18, 2024

Je suis entrain d'installer l'application, Hana est adorable et m'aide à tout configurer, j'espere que je serais satisfaite de cette application

Sharlaım
France
About 2 hours using the app
October 6, 2024

Prakash helped me so much!!!

SNEAKERS OF WISDOM
Czechia
12 days using the app
Joy Loyalty (by Avada) replied October 7, 2024

Thank you for the wonderful feedback! We’re thrilled to hear that Prakash was able to help you so much. If you ever need further assistance, feel free to reach out—we’re always here to support you!

October 7, 2024

I had the pleasure of working with Hana today regarding my inquiries with Joy App, and I couldn't be happier with the support I received. Hana was incredibly helpful, attentive, and quick to provide clear and thorough answers to all my questions. Her professionalism and friendly demeanor made the entire experience seamless and stress-free. I truly appreciate her dedication and efficiency. Thank you, Hana, for your outstanding support!

Nillary
United States
10 days using the app
Joy Loyalty (by Avada) replied October 17, 2024

Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience with Hana and the Joy App. We're proud to have her on our team, and it's great to know she provided you with the support and assistance you needed. Your kind words truly motivate us to continue delivering excellent service. We'll make sure to share your appreciation with Hana. Thanks again!

September 30, 2024

HANNA PROVIDED GREAT SUPPORT

Kerrato Hair Fibres
India
25 days using the app
Joy Loyalty (by Avada) replied October 1, 2024

Thank you for your kind words! We're pleased to hear that Hanna provided great support and made your experience a positive one.

If you need any further assistance, feel free to reach out. We’re always happy to help!

September 23, 2024

I recently had some trouble navigating the app, but grateful for the customer support I received from Lydia. While the app can be a bit tricky at times, she was patient and took the time to walk me through each step, ensuring I was comfortable with how everything worked. Thank you!

Elisse Treasures
United States
2 months using the app
Joy Loyalty (by Avada) replied September 25, 2024

Thank you for your feedback! We're sorry to hear you had some trouble navigating the app, but we’re so glad that Lydia was able to provide the support you needed. It’s great to hear she patiently walked you through everything, making sure you felt comfortable. If you ever run into any more issues or have questions, don’t hesitate to reach out—we’re always here to help!