Reviews (1,476)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program for boosting customer engagement and sales through its effective points-based rewards and referral systems. They appreciate the easy setup, user-friendly interface, and customizable features that integrate seamlessly with Shopify. The analytics tools are valuable for tracking performance. Support is frequently praised for its responsiveness and helpfulness in resolving issues and making custom adjustments.

December 30, 2024

Hana has been a great help! I am very impressed and grateful. Thank you Hana! The app also looks really good

This little boutique
United States
2 days using the app
October 27, 2024

As someone who is new to this app, I needed help with something and asked the support chat. Emily from Avada provided me with the answers I needed quickly with clarifications! . The app itself is very straightforward and it can be easily integrated to your store. So far, my experience with this app has been very good :)

Bead Lighting
Australia
About 5 hours using the app
Joy Loyalty (by Avada) replied October 29, 2024

Thank you so much for the fantastic review! 🌟 We're thrilled to hear that Emily was able to assist you quickly and provide the clarifications you needed. It's great to know ...

November 29, 2024

Thank you, Hana, for your help! You were very quick and truly efficient. The application itself is very well designed and comprehensive.

LumiBe
France
4 months using the app
August 29, 2024

Joy is helping building loyalty for our brand. I'm currently using the free version, and still it's super complete and customizable. I contacted the customer service twice, and both times they were super friendly and helpful! I 100% recommend this app, and look further to try the full version.

Merkaba
Italy
4 days using the app
Joy Loyalty (by Avada) replied September 4, 2024

Thank you so much for your kind words! We're thrilled that Joy is helping build loyalty for your brand, and it's great to hear you're enjoying the free version. We're always ...

July 9, 2024

Lots of great features, easy to use and loads fast - had a few issues during set up but Hana was very helpful and quick to respond! The live chat support is useful to have when there are any problems or if you have questions.

MUCHV
United Kingdom
1 day using the app
September 23, 2024

I recently had some trouble navigating the app, but grateful for the customer support I received from Lydia. While the app can be a bit tricky at times, she was patient and took the time to walk me through each step, ensuring I was comfortable with how everything worked. Thank you!

Elisse Treasures
United States
2 months using the app
Joy Loyalty (by Avada) replied September 25, 2024

Thank you for your feedback! We're sorry to hear you had some trouble navigating the app, but we’re so glad that Lydia was able to provide the support you needed. It’s great ...

December 11, 2024

App is miles better than any app out there and the support by Hana is amazing!

Spielefürst
Germany
About 1 month using the app
March 26, 2025

Excelente APP.

Dental Access
Brazil
6 months using the app
November 4, 2024

The app is relatively easy to set up but the best bit is the support available all the time. Thanks Hana

Thirty7
Australia
5 months using the app
January 4, 2025

Audrey helped me out with getting our rewards program set up very promptly

Leoniq
United Kingdom
About 23 hours using the app