Reviews (1,488)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention, noting its easy setup and user-friendly interface. It features a points-based rewards system, referral programs, and customizable loyalty options. The variety of plans, including a free option, meets diverse needs. Customer support is praised for its responsiveness and ability to provide tailored solutions, enhancing the overall merchant experience.

January 18, 2025

Abby was amazing, quick, and responsive. I appreciate the immediate online support this helps small business owner expand their business quickly without the hassle of feeling alone! Great App

MELABUTTA
United States
About 2 hours using the app
January 14, 2025

App seems great so far and their support (shout out to Hanna) has been spectacular. Not able to give a proper review until I have used it for a while though.

My Lash Store
Australia
3 months using the app
March 13, 2025

Sonny was really helpful and made things easy

Jiggy Teas
Canada
About 6 hours using the app
January 20, 2025

I was able to get my issue resolved, so far the app has been easy to work with, I'm launching it tomorrow to my customers, and I hope I can make a huge impact to my sales using a loyalty app

Pixie's Magic Spell
United States
About 2 hours using the app
August 25, 2024

easy to set up. didnt really needed any help with the information they had. customer support was 24/7, so its good if any issue arise. Thanks cs, mia for the fast checks and resolution.

8storeytree
Singapore
6 months using the app
Joy Loyalty (by Avada) replied September 5, 2024

Thank you for your feedback! We're glad to hear that you found the setup easy and that our 24/7 customer support met your needs.

Mia and the team are always here to help, so ...

January 21, 2025

Je suis vraiment content d'avoir basculé toutes mes applications chez Avada. Le support client, "Hana", est très gentil. Vous nous aidez dans le paramétrage des applications et vous faites l'effort de parler français. Bravo !

TRUFFE DÉLICE
France
11 days using the app
September 23, 2024

Lydia was super helpful when we were having issues with searching for customers. :) I've spoken to several team members and everyone is always very nice and addresses my issues promptly. Definitely recommend this app :)

Colonial Acres Coins
Canada
5 months using the app
Joy Loyalty (by Avada) replied September 25, 2024

Thank you so much for your kind words! We’re happy to hear that Lydia and the rest of the team have been helpful in resolving your issues quickly. It’s wonderful to know you’ ...

January 14, 2025

The support service is great, and the supporter Hana is a great assistance.

indaystoreonline
Taiwan
Over 1 year using the app
December 20, 2024

The support team is excellent, my questions and requests are always answered and handled quickly and efficiently. You guys are awesome, thank you!

Casekis
China
24 days using the app
October 1, 2024

Hana was FANTASTIC! There was no way that I would have been able to configure everything that she was able to do in 10 minutes! Very knowledgable and communicative! Great app

Rockstar Peach
United States
9 months using the app
Joy Loyalty (by Avada) replied October 2, 2024

Thank you so much for your kind words! We're thrilled to hear that Hana was able to assist you so efficiently. Our team strives to provide the best support possible, and it's ...