Reviews (1,971)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program app for boosting customer engagement and sales through its user-friendly interface and seamless Shopify integration. They appreciate the extensive customization options, robust analytics, and responsive support team that aids in setup and troubleshooting. Its efficient POS integration and operational performance in live environments are also highlighted, making it effective in enhancing customer satisfaction and business outcomes.

October 27, 2024

Hana was great!! got me all set up and everything woking. looking forward to trying the app now :) 10/10

Crowned by Royalty
United Kingdom
37 minutes using the app
Joy Loyalty (by Avada) replied October 29, 2024

Thank you so much for the awesome review! 🌟 We're thrilled to hear Hana got you all set up smoothly. We can’t wait for you to dive into the app and see everything it has to offer. If you ever have any questions, just reach out—our team is here to help! 😊 Enjoy using the app!

August 23, 2024

Lydia was very helpful and made the process quick and easy.

QuiltBitz
Canada
7 months using the app
Joy Loyalty (by Avada) replied September 5, 2024

Thank you for your kind words! We're thrilled to hear that Lydia was able to make the process quick and easy for you. If you need any further assistance or have additional questions, feel free to reach out.

August 26, 2024

Wonderful experience from start to finish! The customer support is phenomenal!! The app is so powerful and has so many feature that will help us grow our existing business and get new business! We can't say thank you enough!!

Laos To Your House, Inc.
United States
5 months using the app
Joy Loyalty (by Avada) replied September 5, 2024

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a fantastic experience with our app and support team.

Your enthusiasm and support mean a lot to us. If you ever need further assistance or have any questions, don’t hesitate to reach out. We're here to help you succeed!

Thank you once again for your kind words and for being a valued customer.

September 12, 2024

Pretty easy to setup, especially if you have some familiarity with code. Didn't love the design of the loyalty page out of the box, but again, I was able to customize it exactly as I needed ('cause I know Liquid, HTML, CSS, etc.)

What you get in the free tier is pretty substantial. Definitely enough to get you up and running with rewards. We'll be upgrading to the second tier account type soon.

Their support team is quick and great.

FKSP
United States
14 days using the app
Joy Loyalty (by Avada) replied September 18, 2024

Thank you for the detailed feedback! We’re glad to hear that the setup was straightforward for you and that you were able to customize the loyalty page to fit your needs with your coding skills. It’s great to know that the free tier provided substantial features and that you’re planning to upgrade to the second tier.

We’re also thrilled that you’ve had a positive experience with our support team. If you need any further assistance or have questions about the upgrade, don’t hesitate to reach out. We’re here to help!

August 22, 2024

Customer assistance was very helpful, they immediately solved all of our requests without hesitations. Special thanks to Hana!

Natulim IT
Spain
7 months using the app
Joy Loyalty (by Avada) replied September 5, 2024

Thank you for your positive feedback! We're thrilled to hear that Hana was able to assist you effectively and resolve your requests promptly.

If you need any more help or have any further questions, don’t hesitate to reach out. We’re always here to support you!

September 4, 2024

great app and the asistent tiana was great and helped me in everything i needed

RiftGlow
Israel
About 1 month using the app
Joy Loyalty (by Avada) replied September 8, 2024

Thank you for your kind words! We're thrilled to hear that you're enjoying the app and that Tiana was able to assist you with everything you needed. If you have any more questions or need further help, don't hesitate to reach out. We're here to support you!

September 12, 2024

It's a great app with a fantastic customer service.
Tiana was a wonderful help.
I recommend.

Food Packaging Direct
United Kingdom
10 days using the app
Joy Loyalty (by Avada) replied September 18, 2024

Thank you for your wonderful review! We’re thrilled to hear that you think our app is great and that Tiana was able to provide fantastic assistance. We truly appreciate your recommendation. If you need any further help, please don’t hesitate to reach out.

August 26, 2024

quick response and keen to help.

Shary Australia
Australia
3 months using the app
Joy Loyalty (by Avada) replied September 5, 2024

Thank you for your kind words! We're glad to hear that our team was quick to respond and helpful.

If you need any further assistance or have any questions, feel free to reach out. We’re always here to help!

September 17, 2024

EN -
Great app! It has depth and very customizable. We can translate all of our "text" to Hungarian. The team behind is very reliable, and they have very fast response time. They can also make customisations for us!

HU -
Mindenkinek csak ajánlani tudom, szuperül testre lehet szabni és minden szöveget le tudtunk benne fordítani Magyarra. A csapat az app mögött nagyon reszponzív és segítőkész csapat van. Emelett ha valamilyen egyedi kinézetet szeretnél abban is tudnak segíteni.

FansBRANDS®
Hungary
4 days using the app
Joy Loyalty (by Avada) replied September 20, 2024

Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying the app and finding it customizable to your needs, especially with the ability to translate everything into Hungarian.

Our team is dedicated to providing reliable support, and it’s great to know that our quick response times and customizations have been helpful for you. If there’s anything else you need or any new features you'd like to see, please don't hesitate to reach out. We're here to ensure your experience remains top-notch!

Thanks again for your kind words and support!

Edited August 15, 2024

Tiana was super helpful in getting our new theme's Loyalty Point page all set-up! I was having trouble with being able to add the blocks and she quickly got them in there and was very kind. Love this app.

Follow-up: I needed help again, shocker! lol! Hana was so kind and quick with providing some custom coding to make the widget work on my page. Thank you so much!

Bea's Bayou Skincare
United States
About 1 year using the app
Joy Loyalty (by Avada) replied September 5, 2024

Thank you for your wonderful feedback! We're delighted to hear that Tiana was able to assist you with setting up the Loyalty Point page and that Hana provided quick and helpful support with the custom coding for the widget.

We’re thrilled that you love the app and that our team could make your experience a positive one. If you need any more help or have further questions, please don’t hesitate to reach out.

Thank you for your continued support!