Reviews (1,771)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program for its effectiveness in boosting customer engagement and retention, noting its cost-efficiency and robust features, even in the free tier. The app is user-friendly, offering extensive customization options and seamless integration with Shopify's POS. It is praised for reliable performance and responsive customer support, with staff members like Tiana, Hana, and Audrey receiving special mentions for exceptional service. Merchants report significant enhancements in customer loyalty and business operations, making it a favored choice among Shopify store owners.

January 15, 2024

Great app that is relatively easy to set up and use. The online chat feature is great if you have any questions. Audrey, in particular, has been super helpful with excellent advice and great response times. Highly recommend :)

Kill Joy
New Zealand
3 months using the app
January 26, 2024

I recently set up Joy: Loyalty & Rewards Program and had an outstanding support experience. Audrey, Jasmine, and Juliana were incredibly quick in addressing my setup issues, providing efficient and friendly assistance. Their 24/7 availability made the process seamless, and their expertise ensured a smooth setup. Joy's customer support team truly goes above and beyond, making them a top choice for anyone seeking a reliable loyalty and rewards program.

Cantata
Belgium
6 months using the app
February 2, 2024

The app works well. The customers support is excellent! We thank Hana from the Joy: Loyalty & Rewards Program Team who has supported us to solve a problem.
We recommend this app.

Shibui
Italy
About 1 year using the app
February 26, 2024

Wonderful app. It has all the functionalities I want under one roof. Our customers are also happy since we switched to Joy. The support team is really responsive and fixed the issues which I was facing. The handoff between their team is spectacular and seamless. A special thanks a lot to Abby, Gideon, Lydia, Hana, Toby, Esther and Emily for their help. They were proactive in providing a solution. Recommend this app to all

Herbal Strategi
India
2 months using the app
December 29, 2023

Amazing customer support from Audrey.

Two minutes after talking, problem was solved.

Looking forward to moving forward with the App.

A Melt In Time Ltd
United Kingdom
6 months using the app
July 17, 2024

Schneller Support der bei allen Fragen hilft, Danke !

Niederrhein-Koi
Germany
1 day using the app
January 5, 2024

Sweet customer service, thank you Liz. Glad I found this app. I installed multiple and this one has exactly what I was looking for! I'm happy : )

The Hair Studio
Netherlands
2 months using the app
November 9, 2023

I run 13 separate shopify stores and needed help setting up a complex loyalty scheme, Esther has been amazing!! The best online support I've received in a long time. We're now going to expand our loyalty program and use other apps they provide. Great service, thank you Esther!!

Baby City
New Zealand
About 1 month using the app
March 31, 2024

The customer service is very soon and useful, and the free plan is very enough for the small business

77PAWS
Australia
18 days using the app
January 25, 2024

Hana was terrific in helping us set up our loyalty program for our customers. Looking to see how this addition helps our stores conversion and customer loyalty retention

LifeStyle Emporium
United States
7 months using the app