Reviews (1,973)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program app for boosting customer engagement and sales through its user-friendly interface and seamless Shopify integration. They appreciate the extensive customization options, robust analytics, and responsive support team that aids in setup and troubleshooting. Its efficient POS integration and operational performance in live environments are also highlighted, making it effective in enhancing customer satisfaction and business outcomes.

June 16, 2022

I have only just downloaded the Joy app onto my website. It's an easy app so far! It has all the features I was looking for! Prompt customer service!

Krysten Collective
Australia
Over 2 years using the app
July 17, 2023

It is fun and easy to use! Even though I'm on the free plan it still allows you to have a lot of features for all your needs for a loyalty program.

Sugacane Cosmetics
United States
Almost 2 years using the app
December 13, 2022

My experience working with Joy's support team was great. Esther was pleasant and quickly resolved my app integration question.

INSPO
United States
Almost 2 years using the app
May 31, 2023

This was my first time using this app. And Sunny was very helpful. Makes me want to stick around. Because i know they'll respond in a timely fashion! Thanks for all the help. Some issues but overall very good.

soulllfooish
United States
About 1 year using the app
November 13, 2023

So far so good. Some minor layout issues but Hanna is more than helpful

Holistic Hydroponics
Australia
About 1 year using the app
Edited March 25, 2023

Emily w/ tech support was really helpful today deciphering an error message for me. Prompt, courteous and effective help!

Rabbit Row Yarns & Haberdashery
United States
About 1 year using the app
June 13, 2023

Just setting it up but the features seem to be great and the support is quick and helpful! Hana took care of my simple needs within minutes :)

Butcher Boy Meat Market
United States
12 months using the app
September 5, 2023

Fantastic customer service. I would give 5 stars, but there are a few little functional things I would love to have that are not quite there yet.

USM公式オンラインショップ
Japan
10 months using the app
April 1, 2024

Audrey

onetripledecor
India
10 days using the app
February 13, 2024

Excellente service wanneer je vragen hebt!!

Daans Design
Netherlands
9 months using the app