Reviews (1,456)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this loyalty program for boosting customer engagement and retention, noting increased sales and satisfaction. They praise its user-friendly interface, easy setup, and comprehensive features like points-based rewards and customizable referral programs. Exceptional customer support is also highlighted, with a team ready to resolve issues and make custom adjustments. This tool is valued for enhancing the shopping experience and strengthening customer relationships.
Refine
-
By rating
We have had this app for several months now and I cannot express how outstanding their support team is! Any issues with the app have simply been learning curve related (so far have not experienced in flaws with the program). The team is prompt and thorough! We chose this app due to the reports about good customer service, and they have not let us down!
Having investigated all the leading options for reward programme apps, Joy came out on top for us in terms of features & integrations as well as price point. We found a couple of small bugs during set up and Alyssa & Sonny from support handled these perfectly, customer support is fantastic! I can definitely recommend the Joy app to anyone looking for a rewards programme on Shopify – it was the right decision for us going with these guys.
Hi Liquorice Heaven,
Thank you so much for this excellent review! It's fantastic to hear that after investigating all the leading reward program options, Joy stood out for you in terms of features, integrations, and price point. We're glad that Alyssa and Sonny were able to handle those setup bugs perfectly - their dedication to providing fantastic customer support really shines through. Your recommendation means everything to us, and we're confident that choosing Joy was indeed the right decision for your business!
Warm regards,
The Joy Loyalty Team
We're thrilled with this loyalty app! Integration with our Shopify store was quick and seamless. I especially want to highlight the outstanding customer support – Audrey was incredibly helpful, friendly, and patient with all our questions. Thanks to her guidance, we were able to unlock the full potential of the app. Our customers love the rewards program, and we've already seen a noticeable boost in customer retention, and it is highly recommended!
Hi argonpads,
Thank you so much for this amazing review! It's fantastic that the integration with your Shopify store was quick and seamless, and Audrey will be delighted to hear your special recognition for her outstanding support. Her helpful, friendly, and patient guidance really embodies what we strive for with every merchant. We're excited that your customers are loving the rewards program and that you're already seeing that noticeable boost in customer retention - that's exactly the kind of impact we hope to deliver!
Warm regards,
The Joy Loyalty Team
Pretty gooooood app. Has all the bells and whistles I need for my loyalty program. Love how it integrates with Klaviyo and for the price - it's even better when compared to the other apps out there. The support team is incredible also for any of my (somewhat silly) questions I have and go above and beyond every time!
Hi Yarn Over Yarn Under,
Thank you so much for this fantastic review! We're delighted that Joy has all the bells and whistles you need for your loyalty program, and it's great to hear that the Klaviyo integration is working perfectly for you. Your appreciation for our competitive pricing really means a lot, and our support team will be thrilled to know they've been incredible in helping with all your questions (never silly to us!). Going above and beyond for our merchants is exactly what we aim for!
Warm regards,
The Joy Loyalty Team
The Joy Loyalty support team was incredibly responsive and helpful. They quickly resolved all technical issues and made custom adjustments based on my specific requests. I really appreciated how they took the time to understand my business needs and provided tailored solutions. Highly recommended for both their platform and outstanding support!
Hi goro's | DELTAone International,
Thank you so much for this amazing review! We're delighted that our support team was able to quickly resolve your technical issues and provide those custom adjustments tailored to your specific requests. It's fantastic to hear that we took the time to truly understand your business needs - providing personalized solutions is exactly what we strive for with every merchant. Your recommendation means the world to us!
Warm regards,
The Joy Loyalty Team
Brilliant app so easy to install and start using even for less experienced tech people, works great with my Shopify store and even better customer service, very fast and great at helping you sort any problem out. Highly recommend!
Excellent points app. Hana helped me with a custom change and has jumped on very quickly whenever I had a question or issue. Very happy with this app. Will be installing on our second store soon.
Hana, helped my with an integration issue I was having. She was very helpful by walking through step by step until it was resolved. I give her 5 + stars she was very helpful.
Hana was so helpful and helped me fixed my problem right away!
I'm thrilled to have discovered Joy Rewards & Loyalty Program after being underwhelmed for a long time with Loyalty Lion. Joy Rewards is so easy to install and use and it looks clean and inviting. And truly amazing is the completely supportive Support! Actual people (!) who know what they're doing and give excellent advice. And they're available all the time! Thank you Jasmine and Doris, I'm very grateful for your advice and guidance in setting up Joy Rewards.
Hi Simplicite Skin Care,
Thank you so much for this wonderful review! We're delighted that Joy has exceeded your expectations after your experience with other loyalty solutions, and it's fantastic that you found our installation and interface so clean and inviting. Jasmine and Doris will be absolutely thrilled to hear your special recognition - having actual people who truly know what they're doing and are available when you need them is exactly what we believe every merchant deserves. We're honored to have earned your trust in just one day, and we're excited to support your loyalty program journey!
Warm regards,
The Joy Loyalty Team