Reviews (1,971)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this loyalty program app for boosting customer engagement and sales through its user-friendly interface and seamless Shopify integration. They appreciate the extensive customization options, robust analytics, and responsive support team that aids in setup and troubleshooting. Its efficient POS integration and operational performance in live environments are also highlighted, making it effective in enhancing customer satisfaction and business outcomes.
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Abby me ayudo mucho a configurar esta aplicación. Rápido y sencillo, te responden al momento cualquier duda.
Excelente servicio, excelente soporte técnico
The app has a lot of customization options, and their support has been very responsive. I recently spoke with Tiana, and got a couple bugs resolved, clarified some features of the VIP program, and requested an approval option for the referral program to prevent people from referring themselves and gaming the system.
Thank you for your kind words and feedback! We're thrilled to hear that you’ve found the customization options beneficial and that our support team, including Tiana, has been responsive and helpful.
We appreciate your suggestions regarding the VIP program features and the approval option for the referral program. We will pass your feedback along to our development team to explore potential enhancements to address these concerns.
If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to support you and ensure you have a great experience with our app.
Thank you for change my points! Thank you Lydia and Raymond
Thank you for your feedback! We're glad to hear that Lydia and Raymond were able to assist you with your points change. 😊 If you need any further help, feel free to reach out!
great app great customer service response time was great by Tracy and Toby from customer service, helping me to setting up the store, thank you so much :)
Today, I installed two apps from Avada i.e. Air and Joy. Thanks to the excellent support received from HANA.
DEEPA
Thank you so much for the wonderful 5-star review! We’re thrilled to hear that you’ve had a great experience with both the Air and Joy apps, and that Hana was able to provide excellent support.
If you need any further assistance or have any questions, feel free to reach out. We’re here to help!
Joy helping center/supporter help me to clear all of my questions. They provide the information on the point. I appreciate that all of the problems were solved immediately.
On the other hand, Some features on the Loyalty page are still not available such as Comparing the Perks regarding the VIP tier.
Thank you for your feedback and for appreciating our support team’s assistance. We’re glad to hear that your questions were addressed and resolved promptly.
Regarding the features on the Loyalty page, specifically the ability to compare perks for VIP tiers, we understand this is an important aspect for you. We’re continuously working to improve our app and add new features. Your feedback helps us prioritize future updates.
If there’s anything else we can assist you with or if you have more suggestions, please let us know. We’re here to help and ensure you have the best experience possible.
Hana has done a very good job on helping me out with the installation of the app. She has aswered really fast and was could answered any of my questions.
5/5
Thank you for your fantastic feedback! We’re thrilled to hear that Hana provided you with excellent support during the installation process and was able to answer all of your questions quickly. We’ll be sure to share your kind words with her!
If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!
So far, loving the app! There are lots of options to consider when setting up a program like this and I appreciate the guidance and help I've received from the chat feature. Most recently, Hana, has helped me and was able to answer each question promptly. Hana provided screenshots to help me navigate to the right screens for setting up the options I wanted.
Easy to setup, works great and integrates perfectly with our store. Thanks to Audrey and Maison from JOY for helping solve a small issue that we could not!