Reviews (1,972)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program app for boosting customer engagement and sales through its user-friendly interface and seamless Shopify integration. They appreciate the extensive customization options, robust analytics, and responsive support team that aids in setup and troubleshooting. Its efficient POS integration and operational performance in live environments are also highlighted, making it effective in enhancing customer satisfaction and business outcomes.

July 23, 2024

No complaints, works well. Hana was very helpful in assisting me with customization.

TF Supplements Nutrition Superstore
United States
7 months using the app
August 27, 2024

Easy to use and live chat is always helpful, I spoke with Tiana and she was great!

HEATWAVE
New Zealand
About 1 month using the app
Joy Loyalty (by Avada) replied September 5, 2024

Thank you for your kind words and for taking the time to leave a review!

We’re thrilled to hear that you found the app easy to use and that Tiana provided excellent support. I’ll be sure to pass on your compliments to her.

If you have any more questions or need further assistance, feel free to reach out. We’re here to help!

Edited August 13, 2024

This app has been great in so many ways and I like the way the support team has been helping me resolve the issues I found. I'll keep this app in my store definitely.

Elfin Fountain
Hong Kong SAR
About 2 months using the app
April 22, 2024

I had a problem using the app, so I asked for help, and Lydia handled it very kindly
Thanks to you, I was able to handle things quickly
It'll be awkward to use for the first time, but Lydia will help you with the difficult ones, so don't worry

CELORA Beauty
Japan
6 months using the app
August 30, 2024

great support, very helpful, tiana was great

HomeBless Apparel
United States
3 months using the app
Joy Loyalty (by Avada) replied September 4, 2024

Thank you for the fantastic feedback! We're glad to hear that Tiana provided great support and was helpful. If you need anything else, we're always here to assist! 😊

August 7, 2024

Joy is one of the best loyalty program available. In fact, we've been using a few apps by Avada because of their easy-to-use app. Love the assistance by their customer service especially Hana, she guide me well with my enquiry

F.timber
Malaysia
2 days using the app
September 21, 2024

Tiana was very very helpful and fast. Thank you

FormTech
New Zealand
About 23 hours using the app
Joy Loyalty (by Avada) replied September 25, 2024

Thank you for the kind words! We're so happy to hear that Tiana was helpful and quick to assist. If you ever need anything else, feel free to reach out. We appreciate your support!

August 27, 2024

Absolutely great app. everything i need and a lovely support from audrey and raymond! would even give 6 stars!!

The Cocktail
Switzerland
2 days using the app
Joy Loyalty (by Avada) replied September 5, 2024

Thank you so much for the fantastic review! We’re delighted to hear that you’re enjoying the app and that Audrey and Raymond provided you with such great support.

Your feedback truly motivates us to continue delivering the best possible service. If you ever need any further assistance or have more suggestions, please don’t hesitate to reach out.

Thanks again for your support!

September 10, 2024

Thank You "Hana" For Your Valuable Support. It Was Really Easy To Set Up Things. Thanks A Lot.

RAREE AND ROYAL
India
About 5 hours using the app
Joy Loyalty (by Avada) replied September 12, 2024

Thank you for your wonderful feedback!

We’re thrilled to hear that Hana made the setup process easy for you. If you have any more questions or need further assistance, feel free to reach out. We’re always here to help!

March 7, 2024

I absolutely love Joy! It's an amazing platform that offers everything I need for referral programs, points, and more. The customer assistance is top-notch - always friendly, helpful, and quick to resolve any issues. I couldn't be happier with the service they provide. 5 stars all the way!

CACTUS FOR YOU
Italy
4 months using the app