Reviews (1,488)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention, noting its easy setup and user-friendly interface. It features a points-based rewards system, referral programs, and customizable loyalty options. The variety of plans, including a free option, meets diverse needs. Customer support is praised for its responsiveness and ability to provide tailored solutions, enhancing the overall merchant experience.

August 31, 2024

The support team responds quickly to any issues, which is very reassuring. I highly recommend this app. Thanks, Mia san!

SCANPAN Japan Official Store
Japan
22 days using the app
Joy Loyalty (by Avada) replied September 4, 2024

Thank you so much for your kind words! We're thrilled to hear that Mia and the support team were able to assist you promptly. Your recommendation means a lot to us, and we're ...

September 12, 2024

William did a great job fixing an error that was giving me trouble. Their customer support is very quick. Moving from a different reward app was easy.

7 Day Glow
United States
2 days using the app
Joy Loyalty (by Avada) replied September 18, 2024

Thank you for your positive feedback! We're glad to hear that William was able to resolve the error and that you found our customer support to be quick and efficient. It’s ...

Edited July 21, 2024

I had some difficulty at first getting things set up and working properly, but the team at Avada contacted me and helped me get it done right. I am just starting to test the app and all it's functions now, but hope it runs smoothly from here and helps build my customer base. Thank you

Rising Moon Minerals
United States
19 days using the app
Joy Loyalty (by Avada) replied July 15, 2024

Dear Rising Moon Minerals' Store Owner,

Thank you for your feedback and for giving us the opportunity to assist you! We're thrilled to hear that our team could help you get ...

November 30, 2024

Hana was a great help, definitely recommend this app, I was searching for an good app for over an hour and came across this, great customer service

My Store
Singapore
About 15 hours using the app
December 5, 2024

I have never experienced such exceptional customer service before. I’m not very tech-savvy, but a wonderful girl named Hana helped me resolve every issue and answered all my questions. With this level of dedication, I truly believe this app deserves to be ranked number one in Rewards & Loyalty Programs. Thank you so much!

Sketchus
Germany
About 2 hours using the app
September 22, 2024

Great service from Hana that helped to resolve my issues so promptly! I'm glad to have chosen Joy as our rewards program!

Barkily Australia
Australia
13 days using the app
Joy Loyalty (by Avada) replied September 25, 2024

Thank you so much for your kind words! We’re delighted to hear that Hana was able to resolve your issues quickly. We're equally glad that you chose Joy as your rewards ...

December 16, 2024

Really simple and straightforward to use. Customer service is great!

Oates Specialties LLC
United States
9 months using the app
October 31, 2024

I was impressed by their commitment to going the extra mile to assist you with setting up your profile. They have a strong commitment to customer satisfaction and success. Their application is very easy to use.

D's Kreative Kraft
Jamaica
About 23 hours using the app
November 26, 2024

What a great support, thank you very much Hana for the support. I really appreciate it?

Honesty Sales U.K
United Kingdom
8 months using the app
February 10, 2025

Starker Support mir wurde von Abby und Andrew geholfen Abby hat schnell geantwortet danke!

6vier8erBahn
Germany
1 day using the app