Reviews (1,772)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program for its effectiveness in boosting customer engagement and retention, noting its cost-efficiency and robust features, even in the free tier. The app is user-friendly, offering extensive customization options and seamless integration with Shopify's POS. It is praised for reliable performance and responsive customer support, with staff members like Tiana, Hana, and Audrey receiving special mentions for exceptional service. Merchants report significant enhancements in customer loyalty and business operations, making it a favored choice among Shopify store owners.

January 22, 2024

Avada is by far the best in support and response time. The support feels like 24/7.
Tahnk you Audrey, Liz, Abby, Tony, Jasmine, Hana and of course the technical staff.

Skin / Scent
Netherlands
12 months using the app
December 28, 2023

Great support by Jasmine and Wiliam and rest of the team.

Jonnybaba Lifestyle
India
9 months using the app
April 3, 2024

Great customer service. Thanks!

spore.store
United States
4 months using the app
December 5, 2023

Quick, easy to use and very good support!

Good help from Hana!

La Vera Festa
Sweden
5 months using the app
April 14, 2024

Audrey, fast support. Quick fixes.

Thomas Tools
Malaysia
About 2 months using the app
February 28, 2024

great customer service - always happy to help

Noble Aroma
United Kingdom
2 months using the app
March 18, 2024

I have encountered a problem that has caused the backend of this plugin to fail to open.

Received an error response (430 undefined) from Shopify:
If you report this error, please include this id: 98a7f5dd-29be-4c3b-b41f-de918e8005b6-1710748391

Cehoir
United States
17 days using the app
Joy Loyalty replied July 22, 2024

Hello there,

We hope you are doing well. We would like to communicate about the issues you have recently had accessing our Joy Loyalty app.

We're glad to hear that you are now able to access the app. Your patience and understanding in the process of solving problems are greatly appreciated. We're curious if the provided solution will help you access the app. 😊

In the future, if you still need to set up the Joy Loyalty app or have any other questions or concerns, rest assured that our support team is here to help. Our entire staff is dedicated to guiding you every step of the way to ensure you have a smooth experience when using our app.

Thank you again for your patience and understanding. Looking forward to hearing from you.

Sincerely
Joy Support Team

March 26, 2024

ester molto brava e gentile

Le Chicche Fashion Roma
Italy
About 1 year using the app
February 13, 2024

Absolutely phenomenal app! Setting it up was a breeze, and it boasts all the essential features you'd anticipate from a top-tier rewards and loyalty app. Special thanks to Hana for her invaluable assistance throughout the process. Couldn't be happier with the seamless experience and outstanding customer support!

Sexy Emporium
United Kingdom
About 2 months using the app
March 27, 2024

Extremely easy to set up. Prakash is very helpful and the import process was quick and simple. Can't argue with the price point either!

Barrister and Mann LLC
United States
1 day using the app