Reviews (1,972)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program app for boosting customer engagement and sales through its user-friendly interface and seamless Shopify integration. They appreciate the extensive customization options, robust analytics, and responsive support team that aids in setup and troubleshooting. Its efficient POS integration and operational performance in live environments are also highlighted, making it effective in enhancing customer satisfaction and business outcomes.

March 27, 2024

So far so good. Seems quite clear and in depth, so looking forward to implementing it into my store.
Had a few questions to ask and a lovely member Sunny helped in swift time. Straight to the point and polite!

My Store
United Kingdom
24 days using the app
July 16, 2024

Kevin did a fantastic job helping us after installing and testing Joy. We were able to perform a quick reset with Kevin's help, so our shop can go live soon! Thank you Kevin!!!

Vuur & Rook
Netherlands
11 days using the app
July 3, 2024

Today, Lydia and Toby helped me to solve a problem. Thanks for their quick action and response. and Lydia is a very nice person.

Eva HK Store
Hong Kong SAR
6 months using the app
July 31, 2024

Kevin was amazing and very patient to solve my needs!

Houston Habitat ReStore
United States
6 months using the app
April 6, 2024

Hana was quick to help and her suggestions were clear and straight to the point.

Alexa Cebu
Philippines
6 months using the app
September 1, 2024

Pamela was extremely helpful in getting our ap set up. She helped with importing our customers and points and helping navigate the app to set it up for use.

Gam3 Escape
United States
About 3 hours using the app
Joy Loyalty (by Avada) replied September 4, 2024

Thank you so much for your kind words! We're thrilled to hear that Pamela was able to assist you in setting up the app, importing customers and points, and helping you navigate everything smoothly. If you need any further assistance, feel free to reach out – we're here to help! 😊

May 9, 2024

Emily was very helpful and super quick to solve my problem. Thank you

Scotlin Scents
United States
9 months using the app
June 3, 2024

I had issues with embeds and audrey was so quick to help me out. i loved how she solved my issue within 2-3 minutes. she is the sweetest

Curvy Jewels
India
About 1 month using the app
August 8, 2024

Customer Service is top notch! Excellent experience with them, highly recommend!

EvelynGoldJewels
United Kingdom
8 days using the app
July 30, 2024

Great app, support team amazing, especially Tiana. Thank you guys

Pusy beauty
United Arab Emirates
18 days using the app