Reviews (1,476)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program for boosting customer engagement and sales through its effective points-based rewards and referral systems. They appreciate the easy setup, user-friendly interface, and customizable features that integrate seamlessly with Shopify. The analytics tools are valuable for tracking performance. Support is frequently praised for its responsiveness and helpfulness in resolving issues and making custom adjustments.

August 27, 2024

Absolutely great app. everything i need and a lovely support from audrey and raymond! would even give 6 stars!!

The Cocktail
Switzerland
1 day using the app
Joy Loyalty (by Avada) replied September 5, 2024

Thank you so much for the fantastic review! We’re delighted to hear that you’re enjoying the app and that Audrey and Raymond provided you with such great support.

Your ...

November 25, 2024

Hana

10000 Thanks to Hana from Support Team! Helped me immediately without hesitation and did a great job, I am amazed and can only say great service, no the best service I have ever had thank you

Aurum-Joya
Switzerland
21 minutes using the app
October 4, 2024

Provides incredibly enthusiastic support and is user-friendly and applicable

Perlamuse
United States
About 1 month using the app
Joy Loyalty (by Avada) replied October 7, 2024

Thank you for the fantastic review! We’re so glad to hear that you found our support enthusiastic and that you’re enjoying the user-friendly and applicable features of our ...

September 13, 2024

Have not started using the app yet as we're still customising it. We have some usual requests and the team, in particular Kevin, have been outstanding in accommodating our requests so far! Can wait to get started. Thanks team :)

Gold Fever Hair
United Kingdom
27 days using the app
Joy Loyalty (by Avada) replied September 18, 2024

Thank you so much for your feedback! We’re excited that you’re customizing the app and thrilled to hear that Kevin and the team have been outstanding in accommodating your ...

December 31, 2024

Hana was a huge help for me to get setup and I can't wait to see how Joy works!

My Store
United States
About 1 hour using the app
November 6, 2024

Audrey was very helpful with the initial setup of the app. Looking forward to growing our rewards program with this app.

Lauras-Saddlery
United States
About 7 hours using the app
January 8, 2025

Nice support

FR Sihoo Official Shop
United States
8 days using the app
January 14, 2025

Thank you Jasmine and Andrew! Amazing support!

Wonders Artist
Bulgaria
About 15 hours using the app
December 4, 2024

Great app and support so far

bever-naturversand
Germany
10 months using the app
June 20, 2024

We recently encountered a technical issue with the app, and I must say, the support I received was exceptional. Linda, from the customer support team, was incredibly helpful and efficient. She responded promptly to my query and resolved the issue quickly.

yorbayde
Germany
About 22 hours using the app