Reviews (1,809)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program for boosting customer retention and satisfaction, especially beneficial for small businesses due to its affordability and user-friendliness. It offers extensive customization options, POS integration, and an intuitive interface. The customer support is frequently praised for its quick and effective problem-solving capabilities, significantly enhancing the user experience.

November 11, 2024

It's a great option, Abby from the Support Team was awesome!

Gamerpoint.com.mx
Mexico
Over 1 year using the app
August 25, 2024

easy to set up. didnt really needed any help with the information they had. customer support was 24/7, so its good if any issue arise. Thanks cs, mia for the fast checks and resolution.

8storeytree
Singapore
6 months using the app
Joy Loyalty replied September 5, 2024

Thank you for your feedback! We're glad to hear that you found the setup easy and that our 24/7 customer support met your needs.

Mia and the team are always here to help, so if you have any more questions or need further assistance, please don’t hesitate to reach out.

October 18, 2024

App is great and has most of the feature but its pricy. Btw thanks hana for customer support

Warsan
India
8 months using the app
Joy Loyalty replied October 23, 2024

Thank you so much for your feedback! We’re glad to hear you find the app’s features useful, and we truly appreciate your shout-out to Hana for her support. We understand that pricing is an important consideration, and we’ll keep your thoughts in mind as we continue to improve the app and offer value. If there’s anything else we can assist you with, feel free to reach out!

October 26, 2024

thanks to Hana who helped me improve my experience with this app that has many features and I'm sure it will help me to retain my customers! Fast and effective assistance, thank you! I hope to receive enough orders to do the paid plan to use all the features!

Charmaly
Italy
3 days using the app
Joy Loyalty replied October 27, 2024

Thank you for your fantastic review! We’re delighted to hear that Hana was able to enhance your experience with our app and that you’re excited about the many features it offers. We're confident that these tools will help you retain your customers effectively. If you have any questions or need further assistance, feel free to reach out. Wishing you lots of success with your orders, and we hope you enjoy all the benefits of the paid plan when the time comes!

September 10, 2024

Audrey from Avada helped me today with my questions. She was super helpful and speedy. I had a problem with publishing the app on my new theme, and she fixed it for me in a blink of an eye.

UniKeys
Canada
11 months using the app
Joy Loyalty replied September 12, 2024

Thank you so much for your wonderful review! 😊

We're thrilled to hear that Audrey was able to assist you quickly and effectively with your theme issue. Our team is always here to provide speedy and helpful support whenever you need it!

If you have any more questions or need further assistance, don’t hesitate to reach out.

November 16, 2024

So far so good. Needed assistance setting up the loyalty page and Hana was quick and efficient.

ShadowCrafts Studio
United States
7 months using the app
October 10, 2024

Great Value for a very reasonable price. Support is competent and always available. Thanks!

Schuhbidu24
Germany
9 months using the app
Joy Loyalty replied October 17, 2024

Thank you for your kind words! We're thrilled to hear that you find our service to be great value and that our support team has been helpful and accessible. Your satisfaction is our priority, and we appreciate your support! If you need anything else, feel free to reach out anytime.

October 10, 2024

Audrey and Maison has assisted me on everything I have questions on regardless if it was free plan or pro plan. Very responsive, very helpful, very worthy to invest for e-commerce :D

TasteBudds.
Malaysia
6 months using the app
Joy Loyalty replied October 17, 2024

Thank you so much for your wonderful review! We're thrilled to hear that Audrey and Maison provided you with exceptional support, whether you were on the free plan or the pro plan. It's great to know you found their assistance responsive and helpful. Your feedback is invaluable, and we're glad to be a part of your e-commerce journey. If you have any more questions or need further assistance, feel free to reach out anytime!

November 12, 2024

Firstly, I would like to say a huge thank you to Alyssa and the team. She is extremely professional and swift in her work. I didn't know how to create my loyalty page and they helped me for free with my theme and got it running on my Shopify. I am so grateful for this and highly recommended them. Thanks so much !

Sival Skn
United Kingdom
6 days using the app
October 9, 2024

Easy to use and navigate, amazing support - Audrey is super helpful, highly recommend!

Jenny Hayley
United Kingdom
4 months using the app
Joy Loyalty replied October 17, 2024

Thank you so much for your positive feedback! We're delighted to hear that you found the app easy to use and that Audrey provided you with amazing support. Your recommendation means a lot to us! If you have any questions or need assistance in the future, don’t hesitate to reach out.