Reviews (1,454)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this loyalty program for boosting customer engagement and retention, noting increased sales and satisfaction. They praise its user-friendly interface, easy setup, and comprehensive features like points-based rewards and customizable referral programs. Exceptional customer support is also highlighted, with a team ready to resolve issues and make custom adjustments. This tool is valued for enhancing the shopping experience and strengthening customer relationships.
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Hana was so helpful and helped me fixed my problem right away!
Hana walked us through the coupon code issue we were having and was able to explain and make the setting changes in system in no time at all.
Il Supporto è eccellente, rispondono immediatamente e fanno di tutto per fornire le risposte che cerchi. Hanno una knowledge base da consultare, che non è una cosa da poco, non tutti i distributori di app la forniscono.
L'app si integra con Shopify POS, che è quello di cui avevamo bisogno per avere una anagrafica clienti omnichannel.
Insomma, fino ad ora, meritano 5 stelle.
Misleading Information. The free plan is NOT 150 monthly orders, it is 150 LIFETIME orders. So once your store hits 150 orders, you're forced to move up to the $24.99/month plan or your rewards are disabled. When I chatted to someone about this, all they said was "we apologize for the misinformation". So now I have to manually move all of my customer's rewards to a new app due to their negligence. I highly DO NOT recommend this app or any AVADA brand apps.
Update 15/4:
Thank you for your response, and we’re glad to hear that the monthly order limit on the Free plan is now clear.
We truly appreciate your understanding and patience as we clarified the details. Your feedback has been invaluable in helping us ensure better communication moving forward.
Should you have any other questions or need further support in optimizing your loyalty program, please don’t hesitate to reach out. We’re always here to help and would be happy to assist you with anything you need.
Thank you again for your time and for being a part of the Joy Loyalty community.
__________________
Dear Blue Aster LLC Store's Owner.
Thank you for taking the time to share your feedback. We sincerely apologize for the confusion regarding the Free plan’s order limit. To clarify, the Free plan includes 150 orders per month exactly as our information stated on the pricing structure, not lifetime. We understand that our previous explanation may have caused misunderstanding, and we deeply regret any frustration or inconvenience this has caused you.
We always strive to provide clear and accurate information, and we appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve both our communication and the overall experience for all merchants.
We understand how frustrating it must be to reconsider your loyalty program due to this issue, and we would love the opportunity to assist you in any way possible. If you’re open to it, please feel free to reach out to our support team—we’d be happy to work with you to find a solution that best fits your needs.
Again, we apologize for any miscommunication and truly appreciate your time and feedback. We value all our merchants and will continue working to improve both our app and our support.
Best regards,
Joy Support Team
I had the chance to speak with different members of the customer service team, including Alyssa, who provided great support during the migration and setup of the entire system to ensure continuity of service for our customers! I highly recommend this app for its features and outstanding customer support.
Hi Clinique CD Médico-Esthétique,
Thank you so much for this excellent review! It's wonderful that you've had positive experiences with multiple members of our customer service team, and Alyssa will be thrilled to hear your recognition for her great support during your migration and setup. Ensuring continuity of service for your customers during that transition is so important, and we're honored that we could make that process smooth for you. Your recommendation for both our features and customer support truly means everything to us!
Warm regards,
The Joy Loyalty Team
Jasmine has been very patience with me. Throughout the onboarding process, she has been a wonderful helper to clarify all the doubts I have. She is very helpful in providing fast response to every of my inquiry. High recommended
Very good app, customer service is great and fast. Abby and Anivia were great help.
so far so good. Easy set up yet the end customer gets a detailed well thought of program. Had a few questions and Hana assisted me through them all. She was quick to reply and very helpful.
Hi self.,
Thank you so much for this great review! It's wonderful to hear that you found the setup easy while still delivering a detailed and well thought-out program for your customers. Hana will be thrilled to receive your recognition for her quick replies and helpful assistance with all your questions - providing that level of support is exactly what we strive for with every merchant.
Warm regards,
The Joy Loyalty Team
Have been so helpful with an issue I had (my fault, no them) and they helped resolve it so quick. Highly recommend Audrey and Raymond for their customer service.
Hi Hansfords Menswear,
Thank you so much for this wonderful review! It's fantastic that our team was able to help resolve your issue so quickly, and we really appreciate your honesty. Audrey and Raymond will be delighted to receive your special recognition for their excellent customer service - helping our merchants succeed is exactly what motivates our team every day. Your recommendation means everything to us!
Warm regards,
The Joy Loyalty Team
Abby was so quick to coordinate adding their points calculator to our website, was very friendly, and provided great customer service.