Joy Rewards & Loyalty Program

Joy Rewards & Loyalty Program

Reviews (1,919)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and engagement through a loyalty points and rewards system. They appreciate its customization options, user-friendly interface, and detailed analytics. The support team is noted for their responsiveness and efficiency. Additionally, its affordability and value, even in the free tier, make it a popular choice for enhancing customer engagement without significant investment.

November 4, 2024

The app is relatively easy to set up but the best bit is the support available all the time. Thanks Hana

Thirty7
Australia
5 months using the app
November 4, 2024

Hana and Raymond were so helpful today. I spoke to Hana at length as I'm new to the app and had various questions since this is my first time launching and rewards and loyalty program. I had over 10 questions and each were answered and explained so efficiently, meanwhile Raymond was working in the background to help customise my program. Thank you both very much for such a friendly service and helping me get my program up and running.

PLOUF
United Kingdom
About 2 months using the app
November 26, 2024

What a great support, thank you very much Hana for the support. I really appreciate it?

Honesty Sales U.K
United Kingdom
8 months using the app
December 1, 2024

Enjoyed the functionality and depth of the features. I was able to set up my coffee club membership tiers and add start up points, bonus points and discounts for each tier. I was also able to customize member widget based on the tier. I totally loved the loyalty page that you can set up on the website , looks amazing. Excellent customer support by Alyssa, Jasmine and other support team! Amazing tech support by Nolan with in depth knowledge of the various aspects of the app and rewards program. Looking forward to reaping full benefits of the program and the app. Thank you Joy rewards and Loyalty program.

Fresh Brew Cafe
United States
5 days using the app
October 24, 2024

I'm very happy with the Joy App so far, I could customise it to suit my brand which I love.

Audrey was so helpful and kind and appreciate her super fast assistance, I don't think I've had any help as fast as this before.

I highly recommend the Joy app, and one last thing it is a lot more affordable for small start out businesses like mine than other apps.

JCS Candle Co.
Australia
11 days using the app
Joy Loyalty (by Avada) replied October 29, 2024

Thank you for sharing your experience! We're delighted to hear that you're enjoying the Joy app and that the customization options are helping you bring out your brand’s personality. It’s wonderful to know Audrey’s assistance made such a positive impression; we’ll be sure to pass along your kind words!

We’re thrilled to support growing businesses like yours with affordable options, and we’re here anytime you need us. Thank you again for recommending Joy – wishing you continued success! 🎉

January 8, 2025

HIGHLY recommend! I'm on the paid plan because I wanted to do VIP tiers, and boy! They do not disappoint at Avada, and I could go on about how helpful the team is every. single. time! They're all so sweet! I've been helped by Jasmine and Alicia more than once, and they're the kindest and most patient people I could have had answering my silly little questions and solving my silly little problems! HIGHLY. RECOMMEND.

Le Cottage Bohème
United States
2 days using the app
December 14, 2024

Amazing App with Amazing customer service who guide you step by step in every kind of request

parmaxfashion
Italy
About 1 month using the app
November 29, 2024

Thank you, Hana, for your help! You were very quick and truly efficient. The application itself is very well designed and comprehensive.

LumiBe
France
4 months using the app
October 16, 2024

I’m impressed by Joy Rewards for their exceptional support and great feature list. I dealt with Sonny, Emily, Alyssa, Kevin, Tracy and Hana all people who were incredibly responsive, knowledgeable, and resolved issues promptly not to mention I didn't have to go thru the pain of explaining my issue again and again. (JOY they need a raise).
The range of features they offer is both comprehensive and user-friendly. Highly recommend them for outstanding service and support!

EMF Boutik
United Arab Emirates
2 months using the app
Joy Loyalty (by Avada) replied October 17, 2024

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our support team, including Sonny, Emily, Alyssa, Kevin, Tracy, and Hana. We strive to provide prompt and knowledgeable assistance, and it's great to know that we met your expectations without the hassle of repeating your issues.

We're also glad you find our features comprehensive and user-friendly. Your recommendation means a lot to us! If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for your kind words!

January 6, 2025

This app is amazing and the representative that helped me set up my account was very helpful, very knowledgeable and very patient. I truly appreciate the time Sonny spent helping me understand and navigate the app. Sonny is amazing!

LiLiLux-ByMalia
United States
14 days using the app