Reviews (1,972)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program app for boosting customer engagement and sales through its user-friendly interface and seamless Shopify integration. They appreciate the extensive customization options, robust analytics, and responsive support team that aids in setup and troubleshooting. Its efficient POS integration and operational performance in live environments are also highlighted, making it effective in enhancing customer satisfaction and business outcomes.

April 11, 2024

Joy is a great app, just not the one we require for our use case.

The customer service is great. I needed to downgrade and uninstall the app -- Audrey in customer service was a real star (hey Joy, give Audrey a bonus!), she guided me through the entire process.

Zebra Skimmers Store
United States
2 days using the app
July 7, 2024

I was so happy by contacting Tiana as she answered all my Questions

AVRELLE
Egypt
13 days using the app
September 10, 2024

Customer service agent Hana was very helpful when setting up my account

Dave's Meal Prep
United States
15 minutes using the app
Joy Loyalty (by Avada) replied September 12, 2024

Thank you so much for your kind words! 😊

We're glad to hear that Hana was able to help you with setting up your account. Our team is always happy to assist, and we're here for you anytime you need further support!

March 27, 2024

Extremely easy to set up. Prakash is very helpful and the import process was quick and simple. Can't argue with the price point either!

Barrister and Mann LLC
United States
1 day using the app
March 26, 2024

ester molto brava e gentile

Le Chicche Fashion Roma
Italy
About 1 year using the app
February 29, 2024

Ester was very helpful in answering all my questions!

Glamour Girlz Central Highland Park
United States
4 months using the app
March 7, 2024

response quick and resolve my problem.

J Mart
New Zealand
5 months using the app
March 1, 2024

quick support

Designer Croc Charm
United States
Over 2 years using the app
March 4, 2024

my experience with Prakash on chat was good. I received the answer to my questions.

Simply Blessed Children's Boutique
United States
12 days using the app
June 20, 2024

We recently encountered a technical issue with the app, and I must say, the support I received was exceptional. Linda, from the customer support team, was incredibly helpful and efficient. She responded promptly to my query and resolved the issue quickly.

yorbayde
Germany
About 22 hours using the app