Reviews (1,790)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this loyalty program for boosting customer retention and satisfaction, highlighting its user-friendly interface and generous free tier. Key features such as easy setup, customization options, and seamless POS integration are noted for enhancing customer engagement. The responsive and personalized customer support, assisting with custom coding and providing detailed guidance, is also commended. This app is valued for its comprehensive features and smooth integration with Shopify, making it a useful tool for increasing customer loyalty and engagement.

May 16, 2023

Easy to use! There were some things that I had to get fixed from the support team but they did it right away! Supportive Team for sure. I took away 1 star just because the "Branding" part needs more freedom for user customization. But must have app!

detoks.ca
Canada
8 days using the app
August 29, 2023

Esther a résolue mon problème très rapidement et a été très cordial.
merci beaucoup a Esther de m'avoir aide a résoudre mon problème informatique.

Jeanty's Scents
Canada
7 days using the app
September 17, 2023

Fast response when I had a question. So far I like the app. Still have some learning to do, but I think it will be perfect for my business needs!!

Noel Customs LLC
United States
3 days using the app
October 28, 2023

A little confusing to set up, but customer service got us up and running.

Little Red Hen
United States
3 days using the app
Edited February 5, 2023

Customer support is great and quick. I had a problem with my referral program, but thanks to Aisha, the problem was sent to the tech team.

evo.alxco
Egypt
2 days using the app
August 23, 2023

the support is great! really quick and nice.
the design is pretty limited but very approchable.
thanks

מרמלדה ילדים
Israel
1 day using the app
October 20, 2022

Just started with it, but so far so good. Jasmine was great with the questions I had, so hopefully it will perform as needed now :-)

essentoils.co.za
South Africa
1 day using the app
September 6, 2023

I recently started using the Joy app to use it as a customer loyalty program. The free version already offers many options. It's all pretty easy to set up in the dashboard. Customer service is readily available and helpful. Especially Lydia has helped me with initial small problems.

MYOKI
Germany
About 18 hours using the app
July 29, 2022

I'd suggest to introduce a separate page feature to show the rewards. Emily has been very helpful throughout. She helped in setting up the features! She was very responsive. The app is working good so far.

Coco Curls
Pakistan
About 6 hours using the app
May 3, 2023

Werk goed. Gemakkelijk te integreren met shopify en goede hulp.
Zeker een aanrader.
En leuk voor de klanten

LISAMARDI
Belgium
About 3 hours using the app