Reviews (1,973)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program app for boosting customer engagement and sales through its user-friendly interface and seamless Shopify integration. They appreciate the extensive customization options, robust analytics, and responsive support team that aids in setup and troubleshooting. Its efficient POS integration and operational performance in live environments are also highlighted, making it effective in enhancing customer satisfaction and business outcomes.

April 20, 2022

We have been getting a lot of positive feedback and more customer interaction thanks to Joy! Roger was very helpful in setting us up and we plan to use it for multiple things in the future. Service was very quick.

birdhism
United States
Over 2 years using the app
June 18, 2022

So far this app is great, I switched from Smile rewards because $50 a month is way too expensive for my business. Marcus helped me import my customer points balance and was very kind. I look forward to utilizing this app more!

Debt Free Panda
United States
Over 2 years using the app
July 29, 2022

I tried several Loyalty apps but it seems like Joy is the app which fits my store theme best. Highly recommend it. Emily from Joy Loyalty helps me a lot through the whole progress, which is amazing. 5-star rating.

KEYCAPIST
China
Over 2 years using the app
March 1, 2023

Thanks to Lydia and Gideon for their time and work on our store.
Amazing customer services ! A great thanks!

Nautistore
France
Over 2 years using the app
Edited May 12, 2022

Customer support agent Jasmine is quick and very effective in delivering information on all of my questions; very clear even with screenshots. The program is very straightforward!

Foggy Frog
Canada
About 2 years using the app
May 13, 2022

Abby was very kind, quick & knowledgeable. <3 Thank you for providing an amazing service! I can't wait to use this program!

CraftyWithCarrie
United States
About 2 years using the app
September 30, 2023

Easy to navigate. Emily was helpful with integrating into Klaviyo.

Ladybugs Boutique, LLC
United States
About 2 years using the app
May 28, 2022

So far so good! I'm excited to see how I can connect with my customers and keep them interested with Joy!

Jake's Tie Dye
United States
About 2 years using the app
January 29, 2023

Very good customer support! Got a reply almost immediately and problem was fixed within a few minutes!

The Witches' Barn
Belgium
About 2 years using the app
April 26, 2024

Parfait Merci beaucoup a Esther qui est au TOP !!!!!!

Mahana Bijoux
France
29 days using the app