Reviews (1,811)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this loyalty program for boosting customer retention and satisfaction, especially beneficial for small businesses due to its affordability and user-friendliness. It offers extensive customization options, POS integration, and an intuitive interface. The customer support is frequently praised for its quick and effective problem-solving capabilities, significantly enhancing the user experience.
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I had the pleasure of working with Hana today regarding my inquiries with Joy App, and I couldn't be happier with the support I received. Hana was incredibly helpful, attentive, and quick to provide clear and thorough answers to all my questions. Her professionalism and friendly demeanor made the entire experience seamless and stress-free. I truly appreciate her dedication and efficiency. Thank you, Hana, for your outstanding support!
Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience with Hana and the Joy App. We're proud to have her on our team, and it's great to know she provided you with the support and assistance you needed. Your kind words truly motivate us to continue delivering excellent service. We'll make sure to share your appreciation with Hana. Thanks again!
I installed this app a few days ago and I have to say I'm quite impressed with it. It has a lot of great features (more features than some comparable apps that are much pricier) and yet is easy to set up. It calculates the loyalty points properly (unlike some of its competitors) and is very flexible. The support staff (including Tracy, Anivia, Abby and others) is super friendly and helpful. Overall I am very impressed and pleased!!!
Hana has been super helpful with my onboarding experience. Cant wait to reward my customers!
i buy and installed this app it is working fine and support team "Hana" and "Raymond" is also help for any customization. i recommended this app
Thank you so much for your positive feedback! We're thrilled to hear that you're satisfied with the app and that Hana and Raymond were able to assist you with your customization needs. Your recommendation means a lot to us! If you have any further questions or need assistance in the future, don't hesitate to reach out. Enjoy using the app!
Wonderful experience from start to finish! The customer support is phenomenal!! The app is so powerful and has so many feature that will help us grow our existing business and get new business! We can't say thank you enough!!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a fantastic experience with our app and support team.
Your enthusiasm and support mean a lot to us. If you ever need further assistance or have any questions, don’t hesitate to reach out. We're here to help you succeed!
Thank you once again for your kind words and for being a valued customer.
Easy setup with very helpful and responsive team! Extra thanks to Lydia and William for quick and easy assistance.
Thank you for your wonderful review! We're glad to hear the setup was easy and that our team, especially Lydia and William, could assist you quickly. We're always here to help, so feel free to reach out if you need anything else!
Having previously used another loyalty program a year or so ago - until it priced itself out of our reach - I knew exactly what we wanted, and when it came down to features for the cost, 'Joy' was a clear winner for us.
There are plenty of options to tailor a rewards program to your liking and to get the design just right for your site. There's an easy-to-follow step-by-step process and plenty of documentation to help you set it up. But, if you prefer to have it done for you, support will happily do that. I preferred to try to do it alone, but there was just one element I couldn't get to work on, and finally I had to contact support. Kevin was brilliant, he completely understood what I was trying to do and came up with a fix in next to no time.
In conclusion, I couldn't be happier with this app and the support I received.
Thank you so much for your thoughtful review! We're thrilled to hear that Joy has been the right fit for your loyalty program needs, especially after your experience with other apps. It’s great to know you found the customization options and setup process user-friendly. We're also glad Kevin could assist you with the final piece, ensuring everything worked perfectly for your store.
If you ever need any further assistance or have more ideas to enhance your loyalty program, don't hesitate to reach out. We're always here to help!
Audrey and Anivia were very helpful in helping integrate Joy into our Shopify Site!
I spoke to lydia i was struggling to implement some features on the app. She was very patient and helped me with implementing what i required. I am very happy.
Thank you for sharing your experience! We're delighted to hear that Lydia was able to assist you with implementing the features you needed. It's great to know that her patience and support made a positive impact, and we're glad you're happy with the outcome.
If you need any further help or have more questions, don't hesitate to reach out. We're always here to assist!
This app is fantastic, both in terms of functionality and support. It’s not only easy to use but also offers implementations that perfectly suit my website. For any challenging implementations, the support team responded promptly and effectively. Special thanks to Hana, Raymond, and the technical team!