Reviews (1,454)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this loyalty program for boosting customer engagement and retention, noting increased sales and satisfaction. They praise its user-friendly interface, easy setup, and comprehensive features like points-based rewards and customizable referral programs. Exceptional customer support is also highlighted, with a team ready to resolve issues and make custom adjustments. This tool is valued for enhancing the shopping experience and strengthening customer relationships.
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Switching to Joy from our previous app was an easy and seamless process. The support team has been incredibly helpful and responsive throughout the entire transition. We’re very happy with the experience so far!
Hi TEVADA Tarot,
Thank you for your wonderful feedback! We're thrilled to hear your transition to Joy from your previous app was easy and seamless. Our team works hard to make switching as painless as possible, and it's great to know the support has been helpful throughout the process. We're excited to continue supporting your tarot business's loyalty program as you explore all that Joy has to offer!
Warm regards,
The Joy Loyalty Team
Amazing app! The support is extremely helpful and responsive. Every time I asked a question, they were right on top of it. The features offered in the free and lower paying plan is just what you need to get going. You can definitely scale up with this app as well. It is truly worth the investment.
Hi TrendiBliss,
Thank you for such an enthusiastic review! We're thrilled you're finding our support team responsive and helpful whenever you have questions. It's great to hear the features in our free and lower-tier plans are giving you what you need to get started, with room to scale as your business grows. We're excited to be supporting your loyalty journey right from these early days with Joy!
Warm regards,
The Joy Loyalty Team
I had a couple questions for the Joy team about the app. I was chatting with Audrey and she answered all of my questions, fast. Audrey even helped me with customized and setup all the features I asked for to get my rewards program started for my company. I do not do reviews very often when I do, its for good reason. I highly recommend this app because of the ease of use and the staff. Thank you Audrey!!! A+ service.
Hi K36 Apparel,
Thank you for taking the time to write such a thoughtful review! It means even more knowing you don't often leave feedback. I'll make sure Audrey knows how much you appreciated her fast responses and personalized help with your rewards program setup. We're committed to making loyalty programs both powerful and easy to use, and we're thrilled to be supporting your apparel business from the start!
Warm regards,
The Joy Loyalty Team
Their service was impressively fast and professional.
Everyone was friendly and courteous throughout the process.
Elle was the one who helped me resolve my issue, and I’m truly grateful for her assistance.
Hi MYZOO-JP,
Thank you so much for this wonderful review! We're delighted that you experienced such impressively fast and professional service from our team. Elle will be absolutely thrilled to hear your special recognition and gratitude for her assistance in resolving your issue - her friendly and courteous approach really embodies what we strive for with every merchant interaction.
Warm regards,
The Joy Loyalty Team
I have only recently started using the app in my business and received prompt and helpful advise when I needed further clarification on how to ensure it is set up correctly for use by us and also our customers. Jade was incredibly knowledgeable and answered all of my questions.
Hi Hope & Me,
Thank you so much for this wonderful review! It's fantastic that you received such prompt and helpful advice to ensure Joy is set up correctly for both your business and your customers. Jade will be absolutely delighted to hear your recognition for her incredible knowledge and thoroughness in answering all your questions - providing that level of clarity and support is exactly what we aim for with every merchant.
Warm regards,
The Joy Loyalty Team
We're loving the Joy app and can't wait for our customers to start earning points. It's super easy to set up and very modern compared to other apps we have tested. We got help form Alyssa today, and she was able to fix our issues quickly without troubles.
Hi Yoga Junkies,
Thank you for the awesome feedback! We're delighted you're loving Joy's modern approach to loyalty. I'll make sure Alyssa knows how much you appreciated her quick support. We're excited to see your customers start earning points and engaging with your program. Thanks for choosing Joy to reward your yoga community in Austria!
Warm regards,
The Joy Loyalty Team
Prakash was very helpful. He immediately responded to a question that I has and helped me to fix a problem on my website. Thank you! Great app.
Hana is very good who helped me slove my all problem! The staff was very professional and can personalize the service.
La aplicación va genial, pero la atención técnica es aún mejor, a cualquier hora, de manera eficaz y muy rápida siempre solucionan mis dudas y requerimientos de diseño para ajustar sus aplicaciones a mi tienda.
Jade, Thank You!
Very very helpful CS- Hana! Resolved problem efficiently. Thank you very much!