Reviews (1,488)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention, noting its easy setup and user-friendly interface. It features a points-based rewards system, referral programs, and customizable loyalty options. The variety of plans, including a free option, meets diverse needs. Customer support is praised for its responsiveness and ability to provide tailored solutions, enhancing the overall merchant experience.

February 27, 2025

Amazing customer service the team are always there to help with any issues and requests which made the set up and installation quicker and smoother! Would highly recommend to anyone looking for a loyalty app as the team at Joy go above and beyond to make sure you are happy with everything, Hana, Jasmine, Sonny, Doris, Nicole you are all stars!

Thank you so much!

Moo and Mai
United Kingdom
2 days using the app
Joy Loyalty (by Avada) replied March 19, 2025

Hi Moo and Mai,

Thank you for such a wonderful review! I'm thrilled to hear our team has made your setup experience quick and smooth. I'll make sure Hana, Jasmine, Sonny, ...

April 8, 2025

Customer Service is 1st Rate, very responsive and super helpful. Have worked with several members of the team including Hana (who was amazing). All questions were answered quickly.

Alamo City Popcorn Company
United States
8 days using the app
May 15, 2025

Very very helpful CS- Hana! Resolved problem efficiently. Thank you very much!

GELLY Press On Nail
Hong Kong SAR
4 months using the app
February 13, 2025

Fantastic customer experience with Audrey championing a dev update to link Form completion with automatic Loyalty App sign-up. A great outcome that dramatically improved my store's CX/UX. Thanks again Audrey!

Baby Todd & Co
Australia
2 months using the app
Joy Loyalty (by Avada) replied March 19, 2025

Hi Baby Todd & Co,

Thank you for your fantastic review! I'll make sure Audrey knows how much you appreciated her work on getting that dev update to link form completions with ...

June 18, 2025

La aplicación va genial, pero la atención técnica es aún mejor, a cualquier hora, de manera eficaz y muy rápida siempre solucionan mis dudas y requerimientos de diseño para ajustar sus aplicaciones a mi tienda.

Jade, Thank You!

Maltesitos
Spain
Over 1 year using the app
April 4, 2025

Jade was very helpful and was able to solve the issue I was having with my app.

Tough Tips
United States
4 months using the app
May 14, 2025

I had a few setup questions and issues and contacted support where Hana was very helpful and solved my problems asap

Bella and Bear
United States
6 days using the app
March 23, 2025

Prakash was extremely helpful and friendly. He even laid out the steps to fixing a few things I thought I had to do on the app verses in my theme editor for that page. He helped me set it up and guided me after I had so many questions. Thank you again Prakash even after I thought we were done and I had more questions you still helped answer them!

Tips of Elegance
United States
3 days using the app
Joy Loyalty (by Avada) replied April 1, 2025

Hi Tips of Elegance,

Thank you for your wonderful review! I'm thrilled to hear Prakash was able to guide you through those theme editor solutions rather than app adjustments. ...

April 12, 2025

So far the app has been great! I just had a big issue with my theme and getting everything set up and Hana was able to quickly fix it. Excited to implement this into my store!

CARLOMAR
United States
About 21 hours using the app
January 28, 2025

This application is perfect for my small business with the free plan available, Hana has been a lot of help with my questions and concerns as well as giving me the ability to use this application for unlimited transactions. This is the first rewards app I have used but they have been wonderful and I haven't had a bad experience. Thank you!

Max Muscle Bakersfield
United States
22 days using the app
Joy Loyalty (by Avada) replied March 19, 2025

Hi Max Muscle Bakersfield,

Thank you for your wonderful review! We're so glad our free plan works perfectly for your small business needs. I'll let Hana know she made such a ...