Reviews (1,457)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program for boosting customer engagement and retention, noting increased sales and satisfaction. They praise its user-friendly interface, easy setup, and comprehensive features like points-based rewards and customizable referral programs. Exceptional customer support is also highlighted, with a team ready to resolve issues and make custom adjustments. This tool is valued for enhancing the shopping experience and strengthening customer relationships.

January 13, 2023

App works great! Their customer service is near instantaneous with any issues. They were so great to work with that I integrated another app of theirs into my site to replace one that lacked the support you get from Joy.

Skyline Disc Golf
United States
2 months using the app
September 1, 2022

Gran aplicación muy fácil de usar y muy intuitiva. Gracias a Esther por su soporte 5 estrellas, me solucionó la duda en segundos. Una app imprescindible.

El Rastro de la Piel
Spain
2 months using the app
October 6, 2023

This loyalty program is simple and easy to install. Still, I have to contact their customer service team via chat from time to time and they respond immediately and are helpful. My recent concern was about the timing to start and wanted to delete previous records of the points and Hana helped to delete the history and set up the rewards on the site. So finally enabled and up and running!

Soldeli
United Kingdom
2 months using the app
February 7, 2024

So helpful, really fast and polite service, a pleasure to deal with !

Envirobug
Australia
2 months using the app
May 25, 2023

Thanks for Esther's help. Rapid response! The problem is that Shopify is asking for 100 characters review.

Nature's Basket - NZ
New Zealand
2 months using the app
July 24, 2024

A little frustrating that the app is still very much in development. I ran into a lot of bugs which took awhile to work around (still working on several, actually...but we've only been setting up the app for a short time now). Kinda half-baked from a coding/development perspective. That being said, the team behind this app are very responsive and helpful. If you have the time and patience to walk through everything, you can get a pretty good thing going.

Alewine Pottery
United States
13 days using the app
January 12, 2023

Great app for rewards! I installed and uninstalled several different reward apps because most would only do part of what I wanted, but not everything. I love that this one connects with POS and online, so my customers can shop in store then redeem points online. Any questions I've had about using the app have been promptly answered, and support is kind and helpful. Definitely recommend.

Whisper Intimate Apparel
United States
2 months using the app
April 10, 2024

We have been using this app for our three domains and it's been working really well! Customer service is really fast and efficient, both for support and for design changes. Thank you Hana and Tony for your precious help!

Korean skincare FR
Netherlands
2 months using the app
February 26, 2024

Wonderful app. It has all the functionalities I want under one roof. Our customers are also happy since we switched to Joy. The support team is really responsive and fixed the issues which I was facing. The handoff between their team is spectacular and seamless. A special thanks a lot to Abby, Gideon, Lydia, Hana, Toby, Esther and Emily for their help. They were proactive in providing a solution. Recommend this app to all

Herbal Strategi
India
2 months using the app
March 20, 2022

This app helps my website get my customers to keep coming back for more rewards points! I highly recommend it!

Bubbles Galore
United States
2 months using the app