Reviews (1,456)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program for boosting customer engagement and retention, noting increased sales and satisfaction. They praise its user-friendly interface, easy setup, and comprehensive features like points-based rewards and customizable referral programs. Exceptional customer support is also highlighted, with a team ready to resolve issues and make custom adjustments. This tool is valued for enhancing the shopping experience and strengthening customer relationships.

May 6, 2025

Prakash was very helpful. He immediately responded to a question that I has and helped me to fix a problem on my website. Thank you! Great app.

Cristal Forde's Language and Travel Hub
Trinidad & Tobago
10 days using the app
February 19, 2025

We're loving the Joy app and can't wait for our customers to start earning points. It's super easy to set up and very modern compared to other apps we have tested. We got help form Alyssa today, and she was able to fix our issues quickly without troubles.

Yoga Junkies
Austria
4 months using the app
Joy Loyalty (by Avada) replied March 19, 2025

Hi Yoga Junkies,

Thank you for the awesome feedback! We're delighted you're loving Joy's modern approach to loyalty. I'll make sure Alyssa knows how much you appreciated her quick support. We're excited to see your customers start earning points and engaging with your program. Thanks for choosing Joy to reward your yoga community in Austria!

Warm regards,
The Joy Loyalty Team

June 18, 2025

La aplicación va genial, pero la atención técnica es aún mejor, a cualquier hora, de manera eficaz y muy rápida siempre solucionan mis dudas y requerimientos de diseño para ajustar sus aplicaciones a mi tienda.

Jade, Thank You!

Maltesitos
Spain
Over 1 year using the app
April 15, 2025

Hana is very good who helped me slove my all problem! The staff was very professional and can personalize the service.

SHINE HAIR
United States
About 2 months using the app
May 15, 2025

Very very helpful CS- Hana! Resolved problem efficiently. Thank you very much!

GELLY Press On Nail
Hong Kong SAR
4 months using the app
May 14, 2025

I had a few setup questions and issues and contacted support where Hana was very helpful and solved my problems asap

Bella and Bear
United States
6 days using the app
July 10, 2025

Un app con tantissime funzionalità e soprattutto un team che ti supporta sempre in ogni difficoltà. Sonny per me è il n.1

Scarpa&Co.
Italy
7 months using the app
June 2, 2025

The support of the app is very fast and efficient. I got a query solved from Hana. it was quick and very helpful.

HABEAS
India
6 days using the app
June 13, 2025

Amazing support - building a loyalty program can feel overwhelming.. and so to have a responsive, friendly support team along the way makes a huge difference.

Happy Shrinkers
South Africa
3 days using the app
June 6, 2025

Very good user experience. I encountered many problems, but the customer service Audrey was always proactive and enthusiastic to help me solve these difficulties. I am very grateful to her.

Lacebound
China
1 day using the app