Reviews (1,570)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its affordability, ease of use, and seamless rewards management. They value its customization options, referral program, and customer balance downloads. The customer service is often praised for its responsiveness, with team members frequently recognized for their assistance. Merchants report increased customer engagement and retention due to the app's features. Its tracking and reporting capabilities are also appreciated. Some suggest improvements like points activity downloads and scheduled customer balance backups.

February 15, 2024

I am delighted to express my absolute satisfaction with the Joy: Loyalty & Rewards Program, an outstanding platform that truly elevates the customer experience. From seamless navigation to a plethora of rewarding features, Joy has exceeded my expectations.

I would like to extend a special note of appreciation to Hana, whose assistance has been invaluable. Hana's expertise, patience, and dedication in guiding me through the program showcased the epitome of customer service. It's rare to find such a combination of professionalism and genuine care.

The Joy: Loyalty & Rewards Program, coupled with Hana's exemplary assistance, has not only added joy to my overall shopping experience but has also fostered a sense of loyalty to the brand. Kudos to the entire team for creating a program that truly lives up to its name.

Thank you, Hana, for your commitment to excellence. I wholeheartedly recommend Joy to anyone seeking a top-tier loyalty and rewards program.

Sincerely,

Ingar
Agent

Agent
Norway
About 2 months using the app
February 6, 2024

I just downloaded the app today and I am loving it already. It was very simple to set up and I love the customization options. I had a little bit of a hiccup and Pamela was able to quickly help me resolve my issue.

The Lotus Label
United States
2 months using the app
June 8, 2024

I installed Joy earlier this week and have had great service from Pamela when I had questions.

Soapfistication
Canada
1 day using the app
March 27, 2024

Extremely easy to set up. Prakash is very helpful and the import process was quick and simple. Can't argue with the price point either!

Barrister and Mann LLC
United States
1 day using the app
March 26, 2024

ester molto brava e gentile

Le Chicche Fashion Roma
Italy
About 1 year using the app
April 10, 2024

I received some excellent assistance from Audrey today, she was able to verify my Shopify store account and provide me with an update to my transactional allowment. This app is really great and a big thanks to Audrey for all your help!

My Urban Thread Shop
United States
About 4 hours using the app
February 19, 2024

I had a fantastic experience with the customer support team, particularly with Esther. She was helpful in addressing my inquiries. Thank you, Esther, for your exceptional support!

Sonder Fusion
Czechia
7 months using the app
May 5, 2024

Hana was great.

Christina's Coffee
United States
Over 1 year using the app
April 14, 2024

Audrey, fast support. Quick fixes.

Thomas Tools
Malaysia
About 2 months using the app
April 2, 2024

Learn how to use Joy in a timely manner with the help of customer service Hana

ENROSES
Canada
5 days using the app