Reviews (1,975)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program app for boosting customer engagement and sales through its user-friendly interface and seamless Shopify integration. They appreciate the extensive customization options, robust analytics, and responsive support team that aids in setup and troubleshooting. Its efficient POS integration and operational performance in live environments are also highlighted, making it effective in enhancing customer satisfaction and business outcomes.

Edited September 15, 2023

A great app with really friendly, helpful customer service who get back to you straight away. We just moved over from Smile after 4 years as the value for money is way better. Transitioning over 11,000 customers was easy enough and so far we're really happy with it! The only downside is not being able to search for customers by name, as we do a lot of manual alterations so this slows us down a lot, but hopefully this will be implemented in the future. Support is generally pretty immediate as well, Hana has been very helpful :)

The Citrine Circle
United Kingdom
7 months using the app
September 4, 2023

Great app! Much cheaper than another I used briefly! PLUS customer support is the best! Lydia and William were so quick to help move the button so it didnt interfere with other elements in my website, and also showed me how to change the text. Happy customer here!

HOLDCOM AUTO PARTS
Australia
7 months using the app
May 15, 2023

I just installed the free plan. The interface is really easy to navigate and my interaction with Alsha from the live support was awesome.

JustinKyneBrand
United States
7 months using the app
August 4, 2022

Good support so far, easy to install and set up different rewards points. Will see how I get on with it.

Pizzazz Retail
United Kingdom
7 months using the app
Edited September 16, 2022

I used this app because I was looking to implement a loyalty system, and it did just that. I have everything I need and the team and especially the customer service were extremely helpful.
I very highly recommend!!

Buzz Curaçao
Netherlands
7 months using the app
Edited August 16, 2022

AVADA supported and resolved our questions quickly!! Our customers satisfy out service!! Thank you, Hana!!

北海道お土産探検隊
Japan
6 months using the app
January 13, 2023

I have only just installed the app, so I don't know how good and effective it is yet. But the support from Hana in setting up has be excellent!

MIE Skincare
United Kingdom
6 months using the app
June 28, 2022

I just started using the app, and the customer service is top-notch from the get-go. Immediate response and help from their representative Hana. Very friendly and here to help with anything you need! 10/10 experience!

Magic City Candles
United States
6 months using the app
August 23, 2022

Great Customer Service. Jasmine Was Super Helpful! It was nice being able to talk to an actual person.

Nantucket Boat Basin Authentic Shop
United States
6 months using the app
February 2, 2024

Easy to use and the technical support is very responsive.

Silumen
France
6 months using the app