Joy Rewards & Loyalty Program

Joy Rewards & Loyalty Program

Reviews (1,844)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this loyalty program for enhancing customer retention and satisfaction with its user-friendly, customizable features and seamless POS integration. It's especially beneficial for various business types and is easy to manage. The support team is responsive and skilled, aiding in everything from setup to custom coding. Affordable pricing makes it ideal for small or new businesses, with many noting improved business operations and customer engagement.

November 11, 2024

It's a great option, Abby from the Support Team was awesome!

Gamerpoint.com.mx
Mexico
Over 1 year using the app
December 1, 2024

Enjoyed the functionality and depth of the features. I was able to set up my coffee club membership tiers and add start up points, bonus points and discounts for each tier. I was also able to customize member widget based on the tier. I totally loved the loyalty page that you can set up on the website , looks amazing. Excellent customer support by Alyssa, Jasmine and other support team! Amazing tech support by Nolan with in depth knowledge of the various aspects of the app and rewards program. Looking forward to reaping full benefits of the program and the app. Thank you Joy rewards and Loyalty program.

Fresh Brew Cafe
United States
5 days using the app
September 23, 2024

Since I'm new to the app I cannot speak to it's function yet - however if the app is as good as the customer service I got from HANA I expect great things. Usually when service is that good then everything else is too so I look forward to a long and prosperous relationship with Joy Loyalty

Dyno Sky
United States
About 1 month using the app
Joy Loyalty (by Avada) replied September 25, 2024

Thank you so much for your kind words! We're excited to have you on board and thrilled to hear that Hana provided such great service. We strive to ensure our app matches the quality of our support, so we’re confident you'll have a fantastic experience with Joy Loyalty. We're looking forward to a long and successful partnership with you. If you ever need any assistance, we’re always here to help!

October 18, 2024

App is great and has most of the feature but its pricy. Btw thanks hana for customer support

Warsan
India
8 months using the app
Joy Loyalty (by Avada) replied October 23, 2024

Thank you so much for your feedback! We’re glad to hear you find the app’s features useful, and we truly appreciate your shout-out to Hana for her support. We understand that pricing is an important consideration, and we’ll keep your thoughts in mind as we continue to improve the app and offer value. If there’s anything else we can assist you with, feel free to reach out!

November 29, 2024

Thank you, Hana, for your help! You were very quick and truly efficient. The application itself is very well designed and comprehensive.

LumiBe
France
4 months using the app
September 11, 2024

Love the app! It's easy to set up and use. The customer service team is fast, responsive, and reliable. Thank you CS Lydia, for her incredible help in resolving the issues on my website. Highly recommend it for anyone looking for a smooth experience!

Naturh
Malaysia
5 months using the app
Joy Loyalty (by Avada) replied September 12, 2024

Thank you so much for your kind words! 🌟 We're thrilled to hear that you found the app easy to set up and use. It's wonderful to know that our customer service team, especially Lydia, was able to assist you and resolve the issues on your website. We truly appreciate your recommendation and look forward to supporting you further! 😊

October 26, 2024

thanks to Hana who helped me improve my experience with this app that has many features and I'm sure it will help me to retain my customers! Fast and effective assistance, thank you! I hope to receive enough orders to do the paid plan to use all the features!

Charmaly
Italy
3 days using the app
Joy Loyalty (by Avada) replied October 27, 2024

Thank you for your fantastic review! We’re delighted to hear that Hana was able to enhance your experience with our app and that you’re excited about the many features it offers. We're confident that these tools will help you retain your customers effectively. If you have any questions or need further assistance, feel free to reach out. Wishing you lots of success with your orders, and we hope you enjoy all the benefits of the paid plan when the time comes!

September 11, 2024

Audrey has been amazing with her customer service. We have been using this app for over a year and have no issues.

The Mystical Moons
United States
Over 2 years using the app
Joy Loyalty (by Avada) replied September 18, 2024

Thank you for your kind review! We're delighted to hear that Audrey provided amazing customer service and that you've been enjoying the app for over a year with no issues. Your continued support means a lot to us. If you ever need anything, we’re always here to help!

September 30, 2024

It was a great experience! Hana was incredibly helpful in getting our company seamlessly integrated with the app.

EXSENS-USA.com
United States
9 months using the app
Joy Loyalty (by Avada) replied October 1, 2024

Thank you for your wonderful review! We're thrilled to hear that you had a great experience and that Hana was incredibly helpful in ensuring a seamless integration for your company.

If you need any further assistance, feel free to reach out. We’re always here to help!

November 16, 2024

So far so good. Needed assistance setting up the loyalty page and Hana was quick and efficient.

ShadowCrafts Studio
United States
7 months using the app