Reviews (709)

Overall rating
4.6
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting their beauty businesses, praising its user-friendly interface, seamless Shopify integration, and customizable high-quality beauty products. They appreciate the efficient order fulfillment and responsive, professional customer support, noting that the app supports business growth with minimal investment, fast shipping, and competitive pricing.

November 16, 2023

Rochelle is always so helpful and quick to reply!

What's Crackin Shop
United States
10 months using the app
Innovation Labs. replied January 14, 2024

Thank you for your feedback! Let us know if there is anything we can do to help you! :) You may reach out to us at support@jubilee.beauty.

-Rochelle

July 22, 2024

jubilee is a good app to support and build a good confidence in drop shipping business.

My Store
India
Innovation Labs. replied August 7, 2024

Thank you so much for taking the time to share your positive experience with Jubilee! We're thrilled to hear that our app has helped you build confidence in your dropshipping business. Our goal is to provide a seamless and supportive platform for entrepreneurs like yourself, and it's wonderful to know that we're making a positive impact. If you have any questions or need further assistance, please don't hesitate to reach out. We're always here to help. Keep up the great work! - Erwin

December 2, 2023

Easy to use and set up

MDM251
United States
6 months using the app
Innovation Labs. replied January 14, 2024

Thank you for your feedback. I'm glad you find the process easy. :D We'll be happy to help you achieve success with your own brand so feel free to reach out to us at support@jubilee.beauty.

-Rochelle

December 21, 2023

A truly unfortunate experience. The idea is good. The execution unfortunately not. Racked up 49 customer orders over a week, couldn't place orders at all in their app. Tried clearing cache, different browsers, different devices and their tech team just couldn't get it working within a reasonable amount of time. Unfortunately will have to refund these customer's orders since Jubilee could not get their act together. The only bright side is they are responsive but that only goes so far if your service doesn't work in the first place. First app that we've had an actual bad experience with. It's a shame but we have to cut our losses and move forward.

REGENALIGHT
United States
7 days using the app
Innovation Labs. replied January 14, 2024

Sorry for the inconvenience. We'll be happy to resolve this for you. Please reach out to us at support@jubilee.beauty.

-Rochelle

February 23, 2024

BE AWARE. THESE PEOPLE ARE SCAMMERS!! THEY CHARGED MY CARD WITHOUT MY AUTHORIZATION. I HAD A 14 DAY FREE TRIAL. LACK OF COMMUNICATION FROM MS.ROCHELLE. PLEASE DO NO PLACE YOUR CARD INFORMATION ON THIS APP. THEY WILL SCAM YOU AND WILL NOT REFUND YOU. AFTER NUMEROUS TIMES OF REACHING OUT I DECIDED TO TAKE ACTION TO SUE THEM. I AM NOT THE FIRST PERSON THEY HAVE DONE THIS TOO! THIS APP WILL BE SHUT DOWN.

My Store
United States
3 days using the app
Innovation Labs. replied May 25, 2024

Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration and inconvenience you have experienced.

Please know that we value your feedback and are here to assist you in resolving this matter. We would like to investigate your case further and work towards a satisfactory resolution, including reviewing any charges and discussing a potential refund if applicable.

Could you please provide us with your contact details or reach out directly to our support team at support@jubilee.beauty? We aim to address this promptly and restore your trust in our service.

April 25, 2024

I love it

Umariya12
United States
About 1 month using the app
Innovation Labs. replied May 25, 2024

Thank you for your feedback! We're glad you like the service! Feel free to reach out to us at support@jubilee.beauty of you have any questions!

February 17, 2024

Really cool service

My Store
United States
About 2 months using the app
Innovation Labs. replied May 25, 2024

Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.

We truly appreciate your support and look forward to serving you again in the future. If you have any suggestions or further feedback, please don't hesitate to share. We are always looking for ways to improve and make your experience even better.

February 4, 2024

Good one best app

CHUCHAA MALL
India
3 months using the app
Innovation Labs. replied May 25, 2024

Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.

We truly appreciate your support and look forward to serving you again in the future. If you have any suggestions or further feedback, please don't hesitate to share. We are always looking for ways to improve and make your experience even better.

October 8, 2024

Best

Waggy AF
Australia
1 minute using the app
Innovation Labs. replied October 10, 2024

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We aim to provide the best service and products to our customers. If you could share more about what went wrong, we would greatly appreciate it. Your insights will help us improve. Please reach out to us directly at support@felex.co, and we’ll do our best to resolve the issue.

October 31, 2024

tolles Erlebnis!

Teens & Creams
Germany
5 minutes using the app
Innovation Labs. replied November 1, 2024

Danke für dein Feedback! Es freut uns sehr, dass du ein tolles Erlebnis hattest!