Reviews (739)

Overall rating
4.6
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, diverse high-quality beauty products, and custom branding options. It integrates seamlessly with Shopify, supporting efficient product and order management. The dropshipping model helps reduce overhead by eliminating inventory needs. Merchants also value the reasonable pricing, supportive customer service, fast shipping, and rigorous product safety standards, all contributing to business growth and customer trust.

February 2, 2025

HELLO MY NAME IS magusta i install this app in 8 october last here and i unintalled this app 9 october because i dont like it and after every month this app charge on my credit card $30 every month the bank say me the scam try to get money on my account please stop ok this app is scammer please dont install in your shopify store

MAGUSTA BEAUTY
United States
1 day using the app
Innovation Labs. replied February 4, 2025

We're sad to hear about your experience. Our team has reached out to you via email to sort any unresolved issues. Looking forward to resolving this with you.

October 11, 2024

the fact that you HAVE to give them your credit card information just to look at what products they offer ( and there aren't that many of them) is ridiculous. Then when you try to unsubscribe, it is a 5 to 10 minute process with tons of popups, being asked over and over if you are sure you want to cancel, being required to imput your password twice and type CONFIRM as well as telling them exactly ...

Grim Temptations
United States
About 5 hours using the app
Innovation Labs. replied October 14, 2024

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We aim to provide the best service and ...

December 17, 2024

I do not recommend this app or any app from the brand / company Innovation Labs.

They bait and switch you with the pricing on the Shopify pages. They say free and then rope you into subscribing. No way to even view their products without subscription.

I'd give -10 stars if I could for your team being snakes on the pricing. Shame on you.

NoDrab
United States
1 minute using the app
Innovation Labs. replied December 19, 2024

We’re sorry to hear about your experience. Transparency and user satisfaction are priorities for us, and we take your feedback seriously. We'd like to sort this out and one ...

September 29, 2024

I was try a trial with them and they ask me to put my debit card to confirm trial , my trial ended and i didn’t subscribe to any plan , but they try about 4 or 5 times to withdraw subscription fees , when i contact them to slove this issu they tell me that i have a subscription but i prove that i haven’t any active subscription on my account with a screen shot , then they till me they will cancel ...

LEILA & L
Egypt
5 days using the app
Innovation Labs. replied September 30, 2024

I sincerely apologize for the frustration you’ve experienced regarding your subscription fees. Unfortunately, we couldn’t find an email related to the information you ...

Edited August 9, 2024

Still waiting for someone to get in touch with me! I am waiting to be contacted, per your response below. 21 days and counting with no resolution.

Over a week and no resolution. I have a paid customer waiting to get products that has not shipped, no communication since last week Wednesday 7/24. This person Rowell was in communication, but seems to have fell off of the map. Disturbingly, part of ...

Shoptastic
United States
About 1 month using the app
Innovation Labs. replied August 8, 2024

I sincerely apologize for the frustration and inconvenience you have experienced with Jubilee. Your feedback is extremely important to us, and I want to assure you that we ...

September 10, 2024

I canceled my subscription and and still got charged my credit. It is really uncomfortable to find a contact number. I emailed but I didn't get right answer. please refund my subscription fee asap.

CRUST
Canada
11 days using the app
Innovation Labs. replied September 16, 2024

I'm so sorry to hear that you had a negative experience with our service. We apologize for the mistake with your subscription cancellation and the subsequent charge to your ...

July 8, 2024

It appears that they're illegally using your personal data, an unauthorized login was attempted to one of my emails, and shortly after (30 mins) I received a fake customer service email from them to that exact email address. Beware

nilongroup
United States
About 1 year using the app
Innovation Labs. replied July 22, 2024

I have reached out to you via email. Please response so we can resolve this for you. Thank you!

July 16, 2024

We initially found this app to be full of glitches, especially when first installed. Moreover, it forces users to choose a plan before they can fully explore its features, which I find rather shady. The app advertises a free plan, but it doesn't seem to be accessible during the setup process and won't let you go further without plan.

FITAMIN
Canada
6 days using the app
Innovation Labs. replied July 22, 2024

Thank you for your feedback. I have reached out to you via email to resolve your concern.

Please reach back to us so we can help you with this.

Edited August 6, 2024

I did respond! It’s simple: just stop charging my credit card, please. I’ve already contacted Rochelle (Customer Support Manager) on 07/09/24, 07/10/24, 07/16/24, and 07/23/24, but Jubilee is still charging me! To make matters worse, every time you charge my credit card, I have to call the credit card company, and they say they need to issue a new card with a new number. It’s a huge hassle... ...

Breezefy
United States
About 13 hours using the app
Innovation Labs. replied July 22, 2024

Hi! We have reached out to you via email. Please respond so we can resolve this for you as soon as possible. Thank you.

October 20, 2024

这个就是炸骗,30天炸骗29美元。而且在后台找不到注消。
This is a scam, 30 days of scamming 29 dollars. And I can't find the cancellation in the background.

brothergu
China
About 1 hour using the app
Innovation Labs. replied October 21, 2024

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We aim to provide the best service and ...