Overall rating
4.6
Counts per rating level
  • 76% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and efficient order fulfillment. They value the ability to create a customizable cosmetics brand without handling inventory or shipping. The simple product setup, custom branding tools, and exceptional customer support are appreciated. Merchants commend the fast shipping, affordable prices, and quality of the cruelty-free products. The app's design tools for customizing products and its partnerships with reliable manufacturers are also praised. It's seen as a reliable and comprehensive solution for custom branding.

October 8, 2022

So I install the app after seeing the ads, I thought why not give it a try. Then I saw some nice beauty product where I can put my logo and sell it. That would be nice in a perfect world if i can do all that with no hassle. However, I quickly realize that app contain lots of bugs and I believe this app is not even finished. First, logo upload don't work. Second, after you click "add to product" on a product. Then you go to Products in the menu, both "Pushed to store" and "Unpublish" button not responding at all. So basically its useless to even download this app in shopify. No idea why they would advertise when it is not even complete

NIMASUN
United States
3 days using the app
Innovation Labs. replied November 9, 2022

Thank you for your feedback! We are very sorry to hear about your experience. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@jubilee.beauty so we can look into this matter right away. Thank you for your understanding and patience! - Rochelle

April 6, 2023

I would recommend the app if you're looking for simple women's beauty products for a starting business. However, if you are looking for anything else the site does not have much to offer its limited. I even took the time to reach out to customer support prior to canceling to ask for the specific products I needed. The site has the potential to be great but its lacking in many areas.

The company has some areas to improve:

*Customer support - delayed response times to customers or no respones
*Expansion of Products
*Customer Service - Clients want to feel valued and not misled

LaVie's
United States
2 days using the app
Innovation Labs. replied April 14, 2023

We're really sorry to hear about your experience. We work very hard to bring nothing but the best, and I would like to understand more about what you feel is lacking. It will help us understand the areas of improvements to bring the most value to our dropshippers.

Please reach us at support@jubilee.beauty if you are open to sharing your feedback.

Thank you for using Jubilee.
Shraddha

September 29, 2023

Attenzione a tutti,
sul sito non ci sono recapiti telefonici e/o mail
se uno vuole cancellarsi non è possibile e non si riesce nemmeno a togliere la carta di credito.
Continuano a prenderti il denaro dalla carta di credito senza potere fare nulla se non bloccare tramite il gestore l'utente
non ti rispondono nemmeno nella chat
sono dei truffatori !!!!

ALBARO'
Italy
About 1 hour using the app
October 30, 2022

As of the date of this review: the app has only 20-30 products in their entire catalog. It looks and feels like someone put this website up and then completely forgot about it maintaining it. Don't recommend.

Miss Magdalene
United States
1 minute using the app
Innovation Labs. replied November 9, 2022

Thank you for your feedback! Our sincerest apologies if we were not able to meet your expectations at this time. Would you mind reaching out to us via email or chat at support@jubilee.beauty so we can share to you the updates and current improvement with the products? Thank you so much, and I look forward to hearing from you! - Rochelle

December 24, 2023

Vegora
Canada
3 months using the app
Innovation Labs. replied January 29, 2024

Hi there! Please let us know how we can assist you. I sent you an email so we can resolve this faster. You may reach out to me at support@jubilee.beauty