Reviews (739)

Overall rating
4.6
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, diverse high-quality beauty products, and custom branding options. It integrates seamlessly with Shopify, supporting efficient product and order management. The dropshipping model helps reduce overhead by eliminating inventory needs. Merchants also value the reasonable pricing, supportive customer service, fast shipping, and rigorous product safety standards, all contributing to business growth and customer trust.

Edited February 22, 2023

Great app. Easy to use but would love a phone app. I love that the products are vegan and cruelty free

Golden Delicious
New Zealand
5 months using the app
Innovation Labs. replied February 1, 2023

Hi there! Thank you for your feedback. Please reach out to me at support@jubilee.beauty so I can help you with this. Thank you! -Rochelle

Edited February 12, 2023

There a many product that require a minimum order and not enough that are available for drop shipping. It may be that I am not understanding the process at the moment.

NeatoCreato Designs
United States
3 months using the app
Innovation Labs. replied February 18, 2023

Hi there! I have sent you an email. Please reach out to me at support@jubilee.beauty so I can help you. -Rochelle

Edited February 12, 2024

Scammers !! Don’t trust this website they stole my card information and took 49$ from my card without me subscribing and they don’t want to cancel my subscription , when I asked them to cancel subscription they lied about cancelling it. also they do not want to give me my money back unless I remove this review so they scam everyone else. Such an unprofessional company and should be taken down ...

Shta
United Arab Emirates
About 2 months using the app
Innovation Labs. replied January 14, 2024

Hi there! Thank you for your feedback. For us to understand your concern, please feel free to reach out to us at support@jubilee.beauty.

I also sent you an email.

-Rochelle

February 9, 2023

very bad app.
not even professional designers, take a long time to get own designer
subscription paid as a pro and then deleted from Shopify, but the subscription still goes on, till you need to install the app again and remove a subscription from their application, not automatically from Shopify.
and of course still no refund.

Be Bulk Nutrition | BulkLab Nutrition
Netherlands
About 1 month using the app
Innovation Labs. replied February 10, 2023

Hi there! Sorry you had to go through all of that! Please reach out to me at support@jubilee.beauty so I can assist you with your request. - Rochelle

July 16, 2024

We initially found this app to be full of glitches, especially when first installed. Moreover, it forces users to choose a plan before they can fully explore its features, which I find rather shady. The app advertises a free plan, but it doesn't seem to be accessible during the setup process and won't let you go further without plan.

FITAMIN
Canada
6 days using the app
Innovation Labs. replied July 22, 2024

Thank you for your feedback. I have reached out to you via email to resolve your concern.

Please reach back to us so we can help you with this.

October 8, 2024

Best

Waggy AF
Australia
1 minute using the app
Innovation Labs. replied October 10, 2024

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We aim to provide the best service and ...

December 21, 2023

A truly unfortunate experience. The idea is good. The execution unfortunately not. Racked up 49 customer orders over a week, couldn't place orders at all in their app. Tried clearing cache, different browsers, different devices and their tech team just couldn't get it working within a reasonable amount of time. Unfortunately will have to refund these customer's orders since Jubilee could not get ...

REGENALIGHT
United States
7 days using the app
Innovation Labs. replied January 14, 2024

Sorry for the inconvenience. We'll be happy to resolve this for you. Please reach out to us at support@jubilee.beauty.

-Rochelle

March 26, 2024

J'ai été prélever alors que l'appli et desinstaller je souhaite être remboursé

BIKI
France
4 days using the app
Innovation Labs. replied March 29, 2024

Salut. Je t'ai envoyé un e-mail. Veuillez me contacter à support@jubilee.beauty afin que je puisse vous aider. Merci.

January 6, 2023

The customer service is responsive but...

The app does not link well with shopify, and therefore orders are NOT synced. This is an issue they are well aware of. Rochelle suggested that I draft manual orders (not ideal and time consuming for sites that scale quickly!), as well she suggested I place an order via their app however there is no channel to do so. Meanwhile, they have collected my site ...

Helene Skin
United States
3 days using the app
Innovation Labs. replied May 25, 2024

Thank you for taking the time to provide your feedback. We appreciate your honest insights and deeply regret the inconveniences you have encountered. I would like to address ...

February 23, 2024

BE AWARE. THESE PEOPLE ARE SCAMMERS!! THEY CHARGED MY CARD WITHOUT MY AUTHORIZATION. I HAD A 14 DAY FREE TRIAL. LACK OF COMMUNICATION FROM MS.ROCHELLE. PLEASE DO NO PLACE YOUR CARD INFORMATION ON THIS APP. THEY WILL SCAM YOU AND WILL NOT REFUND YOU. AFTER NUMEROUS TIMES OF REACHING OUT I DECIDED TO TAKE ACTION TO SUE THEM. I AM NOT THE FIRST PERSON THEY HAVE DONE THIS TOO! THIS APP WILL BE SHUT ...

My Store
United States
3 days using the app
Innovation Labs. replied May 25, 2024

Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration and inconvenience you have experienced.

Please know that we value your ...