Reviews (739)

Overall rating
4.6
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, diverse high-quality beauty products, and custom branding options. It integrates seamlessly with Shopify, supporting efficient product and order management. The dropshipping model helps reduce overhead by eliminating inventory needs. Merchants also value the reasonable pricing, supportive customer service, fast shipping, and rigorous product safety standards, all contributing to business growth and customer trust.

Edited February 12, 2024

Scammers !! Don’t trust this website they stole my card information and took 49$ from my card without me subscribing and they don’t want to cancel my subscription , when I asked them to cancel subscription they lied about cancelling it. also they do not want to give me my money back unless I remove this review so they scam everyone else. Such an unprofessional company and should be taken down ...

Shta
United Arab Emirates
About 2 months using the app
Innovation Labs. replied January 14, 2024

Hi there! Thank you for your feedback. For us to understand your concern, please feel free to reach out to us at support@jubilee.beauty.

I also sent you an email.

-Rochelle

February 9, 2023

very bad app.
not even professional designers, take a long time to get own designer
subscription paid as a pro and then deleted from Shopify, but the subscription still goes on, till you need to install the app again and remove a subscription from their application, not automatically from Shopify.
and of course still no refund.

Be Bulk Nutrition | BulkLab Nutrition
Netherlands
About 1 month using the app
Innovation Labs. replied February 10, 2023

Hi there! Sorry you had to go through all of that! Please reach out to me at support@jubilee.beauty so I can assist you with your request. - Rochelle

December 21, 2023

A truly unfortunate experience. The idea is good. The execution unfortunately not. Racked up 49 customer orders over a week, couldn't place orders at all in their app. Tried clearing cache, different browsers, different devices and their tech team just couldn't get it working within a reasonable amount of time. Unfortunately will have to refund these customer's orders since Jubilee could not get ...

REGENALIGHT
United States
7 days using the app
Innovation Labs. replied January 14, 2024

Sorry for the inconvenience. We'll be happy to resolve this for you. Please reach out to us at support@jubilee.beauty.

-Rochelle

January 6, 2023

The customer service is responsive but...

The app does not link well with shopify, and therefore orders are NOT synced. This is an issue they are well aware of. Rochelle suggested that I draft manual orders (not ideal and time consuming for sites that scale quickly!), as well she suggested I place an order via their app however there is no channel to do so. Meanwhile, they have collected my site ...

Helene Skin
United States
3 days using the app
Innovation Labs. replied May 25, 2024

Thank you for taking the time to provide your feedback. We appreciate your honest insights and deeply regret the inconveniences you have encountered. I would like to address ...

February 23, 2024

BE AWARE. THESE PEOPLE ARE SCAMMERS!! THEY CHARGED MY CARD WITHOUT MY AUTHORIZATION. I HAD A 14 DAY FREE TRIAL. LACK OF COMMUNICATION FROM MS.ROCHELLE. PLEASE DO NO PLACE YOUR CARD INFORMATION ON THIS APP. THEY WILL SCAM YOU AND WILL NOT REFUND YOU. AFTER NUMEROUS TIMES OF REACHING OUT I DECIDED TO TAKE ACTION TO SUE THEM. I AM NOT THE FIRST PERSON THEY HAVE DONE THIS TOO! THIS APP WILL BE SHUT ...

My Store
United States
3 days using the app
Innovation Labs. replied May 25, 2024

Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration and inconvenience you have experienced.

Please know that we value your ...

October 8, 2022

So I install the app after seeing the ads, I thought why not give it a try. Then I saw some nice beauty product where I can put my logo and sell it. That would be nice in a perfect world if i can do all that with no hassle. However, I quickly realize that app contain lots of bugs and I believe this app is not even finished. First, logo upload don't work. Second, after you click "add to product" ...

NIMASUN
United States
3 days using the app
Innovation Labs. replied November 9, 2022

Thank you for your feedback! We are very sorry to hear about your experience. However, allow us to help you with your concern. One of our account managers will reach out to ...

April 6, 2023

I would recommend the app if you're looking for simple women's beauty products for a starting business. However, if you are looking for anything else the site does not have much to offer its limited. I even took the time to reach out to customer support prior to canceling to ask for the specific products I needed. The site has the potential to be great but its lacking in many areas.

The company ...

LaVie's
United States
2 days using the app
Innovation Labs. replied April 14, 2023

We're really sorry to hear about your experience. We work very hard to bring nothing but the best, and I would like to understand more about what you feel is lacking. It will ...

September 29, 2023

Attenzione a tutti,
sul sito non ci sono recapiti telefonici e/o mail
se uno vuole cancellarsi non è possibile e non si riesce nemmeno a togliere la carta di credito.
Continuano a prenderti il denaro dalla carta di credito senza potere fare nulla se non bloccare tramite il gestore l'utente
non ti rispondono nemmeno nella chat
sono dei truffatori !!!!

ALBARO'
Italy
About 1 hour using the app
October 30, 2022

As of the date of this review: the app has only 20-30 products in their entire catalog. It looks and feels like someone put this website up and then completely forgot about it maintaining it. Don't recommend.

Miss Magdalene
United States
1 minute using the app
Innovation Labs. replied November 9, 2022

Thank you for your feedback! Our sincerest apologies if we were not able to meet your expectations at this time. Would you mind reaching out to us via email or chat at ...

August 22, 2024

Tundra Beauty
United States
5 months using the app
Innovation Labs. replied August 25, 2024

Thank you for taking the time to leave a review. We're sorry to hear that your experience with us didn't meet your expectations. We'd love to hear more about what happened ...