Reviews (702)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for boosting their beauty businesses, praising its user-friendly interface, seamless Shopify integration, and customizable high-quality beauty products. They appreciate the efficient order fulfillment and responsive, professional customer support, noting that the app supports business growth with minimal investment, fast shipping, and competitive pricing.
Refine
-
By rating
Excelente
Thank you for the excellent feedback! We're delighted that you’re enjoying your experience with Jubilee. Your satisfaction is our top priority, and it’s great to know we’re hitting the mark.
We appreciate your support and look forward to continuing to serve you with excellence. Thanks again!
Super!
Wow, thank you so much for your enthusiastic review! We're thrilled to hear that you're having a great experience with us. We work hard to make sure our customers are happy and satisfied, and it means a lot to us that you're enjoying our products and service. If you need anything at all, please don't hesitate to reach out.
It appears that they're illegally using your personal data, an unauthorized login was attempted to one of my emails, and shortly after (30 mins) I received a fake customer service email from them to that exact email address. Beware
I have reached out to you via email. Please response so we can resolve this for you. Thank you!
easy and step step helpghhudddcvbnmkdddr
Thank you for the fantastic 5-star review! We truly value your support!
Great Products that help accentuate beauty, proud to carry the line and so easy to integrate.
Thank you so much for your wonderful review! We're thrilled to hear that you love our products and appreciate how easy they are to integrate into your routine. We're proud to have customers like you who share our passion for helping people accentuate their natural beauty. We're grateful for your loyalty and look forward to continuing to provide you with high-quality products that meet your expectations. If you have any feedback or suggestions on how we can improve, we'd love to hear it!
Good app
Thank you for your kind feedback! We're thrilled to hear that you think Jubilee is a good app. Your satisfaction is very important to us, and we're glad that our platform is meeting your needs.
If you have any suggestions or additional feedback on how we can make your experience even better, please feel free to share. We're always looking for ways to improve and provide the best possible service to our users.
Thank you for choosing Jubilee. We look forward to continuing to support your business success.
Still waiting for someone to get in touch with me! I am waiting to be contacted, per your response below. 21 days and counting with no resolution.
Over a week and no resolution. I have a paid customer waiting to get products that has not shipped, no communication since last week Wednesday 7/24. This person Rowell was in communication, but seems to have fell off of the map. Disturbingly, part of our email chain communication disappeared. I am left with one resort, that is to go on an active social media campaign against Jubilee if this does not get resolved ASAP. I will tell all of my friends and have them tell their friends. I will keep posting until there is an appropriate resolution.
This is not how you effectively operate a business or treat paying customers.
REVIEW #2
Regarding Jubilee
This is the second review that I am writing as my issues have yet to be resolved. I had what I thought was a productive conversation with Rochelle after my first review. However, it was a lot of lip service and NOTHING has been resolved to date.
1) I have PAID FOR products, by a customer that have not shipped in over 15 days. However, I was given a USPS tracking number for products that are still showing in “Pre-Ship”, which means a label was created by the supplier at their office, but no product has been provided to USPS. (Supplier FL Beauty).
2) I have PAID FOR product, by a customer that I cannot check out on the Jubilee site because the supplier MB Beauty is having “known check-out issues” per Rochelle. I was asked to allow 48 hrs. to correct the issue. It has now been 144 hours and I still can’t check out products. If this would potentially affect the revenues of Jubilee, why wouldn’t they put pressure on MB Beauty to have it resolved expeditiously??? ANSWER: MB Beauty is OWNED by Jubilee, it does not impede their bottom line.
FRAUD: I called back the number that Rochelle and I spoke on, and low and behold it was the dropshipping company SPOCKET. Based on the level of poor service I can only assume that their 474 five star reviews are either paid reviews or AI generated reviews. I have NEVER, and I mean EVER had this deplorable level of service in a B2B seeting. SHAME ON YOU Jubilee for not acting at all. (I am a new customer of yours. Less than a month) and this is my first impression. SHAME ON YOU Spocket for not having checks and balance on your operations and allowing this level of service. SHAME ON YOU Shopify for allowing a company to operate on your website who have who have these business practices.
I am a hard-working person with a family to support, who is trying to start a small business with my personal hard-earned money, from my day job and this is what I get after paying for a Shopify membership and their ad-on, after paying Jubilee membership and after paying for Spocket.
What’s Next: You now have 24 hours to RESOLVE my issues. Or my next correspondence will be…
1) Send a formal complaint to the U.S. Attorney General naming Jubilee, Spocket & Shopify.
2) Send a formal complaint to the BBB (Better, Business Bureau) naming Jubilee, Spocket & Shopify.
3) Go into extreme detractor mode on Jubilee, Spocket & Shopify on Google, Yelp, Birdeye reviews.
I will post a review weekly or even DAILY until this is resolved.
Please resolve my issue NOW!
I sincerely apologize for the frustration and inconvenience you have experienced with Jubilee. Your feedback is extremely important to us, and I want to assure you that we are taking your concerns very seriously.
I am deeply sorry for the delays and lack of communication regarding your orders. This is not the level of service we aim to provide, and I understand how upsetting this must be for you.
Please allow me to contact you today so we can resolve this issue.
Love it and customer service is amazing as well.
Wow, thank you so much for your kind words! We're thrilled to hear that you love our products and that our customer service team has exceeded your expectations. We're passionate about providing an exceptional experience for all of our customers, and it's amazing to hear that we're achieving that. We're so grateful for customers like you who take the time to share their positive feedback. We'll keep working hard to make sure you continue to have an amazing experience with Jubilee!
יש בה מוצרים איכותיים
תודה רבה על המשוב שלך! אנחנו שמחים לשמוע שאתה מרוצה מהמוצרים האיכותיים באפליקציה שלנו.
Great company and great products
Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
We truly appreciate your support and look forward to serving you again in the future. If you have any suggestions or further feedback, please don't hesitate to share. We are always looking for ways to improve and make your experience even better.