Reviews (730)

Overall rating
4.6
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and smooth Shopify integration, which simplifies product selection and order fulfillment. They value the wide variety of quality beauty products, including cruelty-free options, and the ease of product customization with their branding. The responsive customer support and benefits like international expansion, fast shipping, and competitive pricing are also highlighted, enhancing customer satisfaction and business growth.

August 13, 2024

Keep up the good work :)

SnapSpree
United Kingdom
4 months using the app
Innovation Labs. replied August 15, 2024

Thank you so much for your encouragement! We're thrilled to hear that you're happy with our work. Your support means a lot to us, and we’re committed to continuing to deliver the best service possible.

We appreciate you taking the time to share your thoughts, and we look forward to keeping up the good work for you. Thanks again for choosing Jubilee! 😊

Edited August 9, 2024

Still waiting for someone to get in touch with me! I am waiting to be contacted, per your response below. 21 days and counting with no resolution.

Over a week and no resolution. I have a paid customer waiting to get products that has not shipped, no communication since last week Wednesday 7/24. This person Rowell was in communication, but seems to have fell off of the map. Disturbingly, part of our email chain communication disappeared. I am left with one resort, that is to go on an active social media campaign against Jubilee if this does not get resolved ASAP. I will tell all of my friends and have them tell their friends. I will keep posting until there is an appropriate resolution.

This is not how you effectively operate a business or treat paying customers.

REVIEW #2

Regarding Jubilee
This is the second review that I am writing as my issues have yet to be resolved. I had what I thought was a productive conversation with Rochelle after my first review. However, it was a lot of lip service and NOTHING has been resolved to date.
1) I have PAID FOR products, by a customer that have not shipped in over 15 days. However, I was given a USPS tracking number for products that are still showing in “Pre-Ship”, which means a label was created by the supplier at their office, but no product has been provided to USPS. (Supplier FL Beauty).
2) I have PAID FOR product, by a customer that I cannot check out on the Jubilee site because the supplier MB Beauty is having “known check-out issues” per Rochelle. I was asked to allow 48 hrs. to correct the issue. It has now been 144 hours and I still can’t check out products. If this would potentially affect the revenues of Jubilee, why wouldn’t they put pressure on MB Beauty to have it resolved expeditiously??? ANSWER: MB Beauty is OWNED by Jubilee, it does not impede their bottom line.
FRAUD: I called back the number that Rochelle and I spoke on, and low and behold it was the dropshipping company SPOCKET. Based on the level of poor service I can only assume that their 474 five star reviews are either paid reviews or AI generated reviews. I have NEVER, and I mean EVER had this deplorable level of service in a B2B seeting. SHAME ON YOU Jubilee for not acting at all. (I am a new customer of yours. Less than a month) and this is my first impression. SHAME ON YOU Spocket for not having checks and balance on your operations and allowing this level of service. SHAME ON YOU Shopify for allowing a company to operate on your website who have who have these business practices.
I am a hard-working person with a family to support, who is trying to start a small business with my personal hard-earned money, from my day job and this is what I get after paying for a Shopify membership and their ad-on, after paying Jubilee membership and after paying for Spocket.
What’s Next: You now have 24 hours to RESOLVE my issues. Or my next correspondence will be…
1) Send a formal complaint to the U.S. Attorney General naming Jubilee, Spocket & Shopify.
2) Send a formal complaint to the BBB (Better, Business Bureau) naming Jubilee, Spocket & Shopify.
3) Go into extreme detractor mode on Jubilee, Spocket & Shopify on Google, Yelp, Birdeye reviews.
I will post a review weekly or even DAILY until this is resolved.
Please resolve my issue NOW!

Shoptastic
United States
About 1 month using the app
Innovation Labs. replied August 8, 2024

I sincerely apologize for the frustration and inconvenience you have experienced with Jubilee. Your feedback is extremely important to us, and I want to assure you that we are taking your concerns very seriously.

I am deeply sorry for the delays and lack of communication regarding your orders. This is not the level of service we aim to provide, and I understand how upsetting this must be for you.

Please allow me to contact you today so we can resolve this issue.

Edited October 28, 2024

Ho avuto un problema iniziale subito risolto!
Devo dire che offrono un’ottimo supporto, rapido e molto valido, lo consiglio
Grazie

My glow
Italy
3 days using the app
Innovation Labs. replied October 28, 2024

We are sorry to hear about your experience. Please contact our customer service through support@felex.co so we can assist you and resolve the issue as soon as possible. Thank you!

July 22, 2024

Support replied promptly and attended to every issue. Very friendly . Store has decent fashionable items and pricing is good. 17 days in and we’re satisfied and hope it stays that way. yes

Maine Attraction Beauty Supply
United States
About 2 months using the app
Innovation Labs. replied July 25, 2024

Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.

We truly appreciate your support and look forward to serving you again in the future. If you have any suggestions or further feedback, please don't hesitate to share. We are always looking for ways to improve and make your experience even better.

October 5, 2024

love it

Frugal Finds Canada
Canada
10 days using the app
Innovation Labs. replied October 8, 2024

Thank you for the fantastic 5-star review! We truly value your support!

August 17, 2024

Great Products that help accentuate beauty, proud to carry the line and so easy to integrate.

Global Trends 2
United States
13 days using the app
Innovation Labs. replied August 18, 2024

Thank you so much for your wonderful review! We're thrilled to hear that you love our products and appreciate how easy they are to integrate into your routine. We're proud to have customers like you who share our passion for helping people accentuate their natural beauty. We're grateful for your loyalty and look forward to continuing to provide you with high-quality products that meet your expectations. If you have any feedback or suggestions on how we can improve, we'd love to hear it!

June 30, 2024

Using the Makeup Beauty Dropshipping App has been a game-changer for my business. It’s helping me become a global force in the industry, providing unparalleled options and opportunities that are absolutely fantastic.What sets this app apart is its versatility and ease of use. You can add your brand’s logo and have a ready-made product in minutes, which is incredibly beneficial for a business looking to scale quickly. The app’s extensive product range means that I can offer my customers a variety of high-quality cosmetics and beauty products without the need for large upfront investments.Additionally, the Makeup Beauty Dropshipping App ensures that all products meet high standards of quality and safety, which is crucial in the beauty industry. This reliability has helped build trust with my customers and has significantly boosted my brand’s reputation.The seamless integration with my Shopify store means I can manage everything from product selection to order fulfillment in one place. This efficiency has allowed me to focus more on marketing and expanding my reach, further solidifying my position as a global player in the cosmetics and haircare market.Overall, the Makeup Beauty Dropshipping App is the best app I’ve used so far. Its comprehensive features and user-friendly interface have made it an indispensable tool for my business, enabling me to deliver top-notch products to my customers with ease and confidence.

WEALTHY EXPRESS
United States
About 1 month using the app
Innovation Labs. replied July 2, 2024

Thank you so much for your incredible feedback on the Makeup Beauty Dropshipping App! We're thrilled to hear that it has been a game-changer for your business and has helped you become a global force in the beauty industry.

Your highlights of the app's versatility and ease of use, particularly the ability to add your brand’s logo and have a ready-made product in minutes, perfectly capture the benefits we aim to provide.

Thank you again for sharing your experience. Your success story is an inspiration, and we’re honored to be a part of your journey in the cosmetics and haircare market. We look forward to continuing to support your growth and success with the Makeup Beauty Dropshipping App.

October 16, 2024

It's very handy, I'm so glad I found this app. It's just what I needed, easy to use, many features, wide variety of products to chose for

Mar-N-Ele
United States
2 minutes using the app
Innovation Labs. replied October 18, 2024

Thank you so much for your review! We're thrilled to hear that you found the app helpful and easy to use. Your feedback means a lot to us!

August 8, 2024

Love it remarkable I have a good experience on it

My Store
United States
About 1 month using the app
Innovation Labs. replied August 10, 2024

Wow, thank you so much for your glowing review! We're thrilled to hear that you've had a remarkable experience with Jubilee. We're committed to providing the best possible service to our customers, and it's reviews like yours that make it all worth it. If you have any other feedback or suggestions on how we can improve, please don't hesitate to reach out. We're always looking for ways to make things better. Thanks again for choosing Jubilee, and we hope to see you again soon! - Erwin

July 30, 2024

Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you love the application!

pinak infotech and interiors
India
About 2 months using the app
Innovation Labs. replied August 8, 2024

Thank you so much for your 5-star rating! We’re thrilled to know you had a great experience with our app. Your support and satisfaction mean the world to us. If you need any assistance, feel free to reach out to us at support@felex.co