Reviews (667)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly regard this app for transforming beauty businesses into global players without significant upfront costs. They appreciate the extensive range of high-quality, cruelty-free cosmetics, user-friendly interface, customizable branding options, and seamless Shopify integration. Fast shipping and the ability to test samples before selling are notable features. Exceptional customer support, especially from Rochelle, is frequently praised. The easy setup process allows merchants to quickly focus on marketing and expanding their reach. Merchants report positive initial experiences and anticipate continued success.
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I’m leaving a good review because there was an issue placing one of my customers’ orders and Rochelle helped me to resolve the issue quickly. It means a lot to me as a small business owner that I can work out problems and keep my customers happy without any confusion or delay!
Thank you so much for taking the time to leave a review about your experience with Jubilee! We're thrilled to hear that Rochelle was able to help you resolve the issue with your customer's order quickly and efficiently. As a small business owner, we understand the importance of providing excellent customer service and ensuring that our customers have a seamless experience. We're proud to have team members like Rochelle who are dedicated to making things right and keeping our customers happy. Thank you for choosing Jubilee, and we're glad we could help you keep your customers happy and satisfied! - Erwin
STAY AWAY. A lot of the reviews if you check them out are from customers that just signed up saying it was easy to onboard - giving a good review is one of the things the company asks you in order to get a small credit (which btw I never got!). Once you start working with them, their promises fall completely short of expectations. I had orders lost, not shipped, or that shipped weeks after the customers placed them. Idiot me went ahead and bought a yearly subscription, careful… try a monthly one if you really want to try out. Don’t commit until you see if it does work out for you. I tried getting a partial refund but of course they didnt allow it. Which is not good. I am paying for a service and your service was not fulfilled as promised. But alas. Ive cut my loses and my company is better now without Jubilee. The stress level was bad as I had to make up excuses for my customers, had to give free products, and credits. The ONLY good part about this service is Rochelle from customer service, the best. Anything else deserves 0 stars.
We’re truly sorry to hear about your experience, and we deeply regret that we didn’t meet your expectations. Your concerns are important to us, and we’ve already reached out via email to resolve this situation.
If you’d like to discuss further, please don’t hesitate to contact us at support@jubilee.beauty. We’re here to help and are committed to improving our service based on feedback like yours.
Using the Makeup Beauty Dropshipping App has been a game-changer for my business. It’s helping me become a global force in the industry, providing unparalleled options and opportunities that are absolutely fantastic.What sets this app apart is its versatility and ease of use. You can add your brand’s logo and have a ready-made product in minutes, which is incredibly beneficial for a business looking to scale quickly. The app’s extensive product range means that I can offer my customers a variety of high-quality cosmetics and beauty products without the need for large upfront investments.Additionally, the Makeup Beauty Dropshipping App ensures that all products meet high standards of quality and safety, which is crucial in the beauty industry. This reliability has helped build trust with my customers and has significantly boosted my brand’s reputation.The seamless integration with my Shopify store means I can manage everything from product selection to order fulfillment in one place. This efficiency has allowed me to focus more on marketing and expanding my reach, further solidifying my position as a global player in the cosmetics and haircare market.Overall, the Makeup Beauty Dropshipping App is the best app I’ve used so far. Its comprehensive features and user-friendly interface have made it an indispensable tool for my business, enabling me to deliver top-notch products to my customers with ease and confidence.
Thank you so much for your incredible feedback on the Makeup Beauty Dropshipping App! We're thrilled to hear that it has been a game-changer for your business and has helped you become a global force in the beauty industry.
Your highlights of the app's versatility and ease of use, particularly the ability to add your brand’s logo and have a ready-made product in minutes, perfectly capture the benefits we aim to provide.
Thank you again for sharing your experience. Your success story is an inspiration, and we’re honored to be a part of your journey in the cosmetics and haircare market. We look forward to continuing to support your growth and success with the Makeup Beauty Dropshipping App.
Support replied promptly and attended to every issue. Very friendly . Store has decent fashionable items and pricing is good. 17 days in and we’re satisfied and hope it stays that way. yes
Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
We truly appreciate your support and look forward to serving you again in the future. If you have any suggestions or further feedback, please don't hesitate to share. We are always looking for ways to improve and make your experience even better.
Still waiting for someone to get in touch with me! I am waiting to be contacted, per your response below. 21 days and counting with no resolution.
Over a week and no resolution. I have a paid customer waiting to get products that has not shipped, no communication since last week Wednesday 7/24. This person Rowell was in communication, but seems to have fell off of the map. Disturbingly, part of our email chain communication disappeared. I am left with one resort, that is to go on an active social media campaign against Jubilee if this does not get resolved ASAP. I will tell all of my friends and have them tell their friends. I will keep posting until there is an appropriate resolution.
This is not how you effectively operate a business or treat paying customers.
REVIEW #2
Regarding Jubilee
This is the second review that I am writing as my issues have yet to be resolved. I had what I thought was a productive conversation with Rochelle after my first review. However, it was a lot of lip service and NOTHING has been resolved to date.
1) I have PAID FOR products, by a customer that have not shipped in over 15 days. However, I was given a USPS tracking number for products that are still showing in “Pre-Ship”, which means a label was created by the supplier at their office, but no product has been provided to USPS. (Supplier FL Beauty).
2) I have PAID FOR product, by a customer that I cannot check out on the Jubilee site because the supplier MB Beauty is having “known check-out issues” per Rochelle. I was asked to allow 48 hrs. to correct the issue. It has now been 144 hours and I still can’t check out products. If this would potentially affect the revenues of Jubilee, why wouldn’t they put pressure on MB Beauty to have it resolved expeditiously??? ANSWER: MB Beauty is OWNED by Jubilee, it does not impede their bottom line.
FRAUD: I called back the number that Rochelle and I spoke on, and low and behold it was the dropshipping company SPOCKET. Based on the level of poor service I can only assume that their 474 five star reviews are either paid reviews or AI generated reviews. I have NEVER, and I mean EVER had this deplorable level of service in a B2B seeting. SHAME ON YOU Jubilee for not acting at all. (I am a new customer of yours. Less than a month) and this is my first impression. SHAME ON YOU Spocket for not having checks and balance on your operations and allowing this level of service. SHAME ON YOU Shopify for allowing a company to operate on your website who have who have these business practices.
I am a hard-working person with a family to support, who is trying to start a small business with my personal hard-earned money, from my day job and this is what I get after paying for a Shopify membership and their ad-on, after paying Jubilee membership and after paying for Spocket.
What’s Next: You now have 24 hours to RESOLVE my issues. Or my next correspondence will be…
1) Send a formal complaint to the U.S. Attorney General naming Jubilee, Spocket & Shopify.
2) Send a formal complaint to the BBB (Better, Business Bureau) naming Jubilee, Spocket & Shopify.
3) Go into extreme detractor mode on Jubilee, Spocket & Shopify on Google, Yelp, Birdeye reviews.
I will post a review weekly or even DAILY until this is resolved.
Please resolve my issue NOW!
I sincerely apologize for the frustration and inconvenience you have experienced with Jubilee. Your feedback is extremely important to us, and I want to assure you that we are taking your concerns very seriously.
I am deeply sorry for the delays and lack of communication regarding your orders. This is not the level of service we aim to provide, and I understand how upsetting this must be for you.
Please allow me to contact you today so we can resolve this issue.
very good app to start your own dropshipping business. Good custiner service and all you need to have for a successful business
Wow, thank you so much for your amazing review! We're thrilled to hear that Jubilee has been a great help in starting your own dropshipping business. We're proud of our customer service team and are committed to providing the best possible support to our users. We're glad to hear that everything you need is in one place to help you succeed with your business. Thank you for choosing Jubilee, and we look forward to helping you grow your online store!
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you love the application!
Thank you so much for your 5-star rating! We’re thrilled to know you had a great experience with our app. Your support and satisfaction mean the world to us. If you need any assistance, feel free to reach out to us at support@felex.co
It appears that they're illegally using your personal data, an unauthorized login was attempted to one of my emails, and shortly after (30 mins) I received a fake customer service email from them to that exact email address. Beware
I have reached out to you via email. Please response so we can resolve this for you. Thank you!
Love it remarkable I have a good experience on it
Wow, thank you so much for your glowing review! We're thrilled to hear that you've had a remarkable experience with Jubilee. We're committed to providing the best possible service to our customers, and it's reviews like yours that make it all worth it. If you have any other feedback or suggestions on how we can improve, please don't hesitate to reach out. We're always looking for ways to make things better. Thanks again for choosing Jubilee, and we hope to see you again soon! - Erwin
Setting up my brand and choosing the products was a breeze, and I couldn't be happier with the overall experience.
Thank you so much for your feedback! We're thrilled to hear that you find our app easy to navigate. Our team works hard to ensure that our users have a seamless and enjoyable experience, and it's great to know that our efforts are making a positive impact.
If you have any other suggestions or ideas on how we can further improve the app, please don't hesitate to let us know. We value your input and are always looking for ways to enhance our service.
Thanks again for your support!