Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of use and effectiveness in capturing emails and driving conversions. They appreciate its advanced targeting rules and seamless integration with platforms like MailChimp and Klaviyo. The customer service, especially from team members Miranda and Chris, is often praised. The app's managed services and Commerce AI are noted for enhancing promotional campaigns and conversion rates. However, some merchants find the design interface clunky and have issues with tracking conversions. A few reported slow customer service response times and difficulties in cancelling subscriptions. Despite these, many value the fair pricing and its success in reducing cart abandonment rates and increasing revenue.

April 7, 2014

I'm so happy I came across an app like this. So useful and it was easy to customize for my website.

KANDB
United States
7 months using the app
October 6, 2021

Great product—even better support! We've seen incredible performance with exit popups and upsell offers.

Taos Footwear
United States
7 months using the app
Justuno replied October 7, 2021

Thanks so much for your feedback! Our support team is our #1 investment at Justuno and we're proud of the team's dedication to merchant success. Sounds like you're using two of our best-performing use cases: exit and upsell. Being able to get a sale from a would-be lost customer is easier than most merchants think! And upsells are so fun to tweak and tailor based on any combination of the Justuno advanced targeting rules. It seems you've found your winning combo! Thanks so much for being a Justuno customer - we're exciting to keep growing with you 🚀

March 12, 2020

Great app for on site marketing tools! Support is super helpful and responsive and answered all my questions.

type:A deodorant
United States
7 months using the app
June 30, 2014

So far it's been a great experience. I like the customizable tabs and pop ups. It hasn't gotten me more sales yet but I also don't have a ton of traffic to my page yet. Overall I would recommend it to others as it is very simple to setup and use and the free account works great for me to try it out longer.

2NY Design
United States
6 months using the app
January 3, 2015

Awesome app to connect our store's E-commerce to the social media marketing aspect. Thanks for the nice app Justuno!

Affordable Womens Clothing
United States
6 months using the app
April 19, 2023

Working with Miranda has been such a game changer. She always has great ideas, is super communicative and helpful, and the exit intent that she set up for us has improved engagement and conversions on the site!

Branch Canada
Canada
6 months using the app
April 8, 2014

We have been using Justuno for a few weeks now and we love it. Why? Because we evaluate the Shopify Apps we install using 6 criteria:

1) Installation - Justuno was super easy to install with no snags for us. Installs and sets up in just a few minutes.

2) Ease of Use - The dashboard; the main starting point for managing the app, is easy to follow and the results of your coupons or offers are easily measured with the stats and analytics provided.

3) Stability - We have not had any problems with the application interfering with our store's operation, theme, or any other third-party applications installed.

4) Cost - We believe the application is being offered at a fair price and offers considerable value.

5) Effectiveness - We have already experienced numerous conversions, primarily email signups.

6) Developer Support - Support has been very responsive (even when we ask the stupid questions).

Give it a try. We think you will be happy you did.

Portland Mercantile Company
United States
5 months using the app
April 7, 2014

Great app to increase your traffic into sales and they provide amazing customer support.

NOMAD
United States
5 months using the app
November 18, 2021

This app has completely changed the customer experience on our website. There is always something new to A/B test, implement and optimize within the Just Uno platform! Our Senior Customer Success Strategist, Miranda, has been such a pleasure to work with. She is super knowledgeable and has really helped us so much in building out the strategy + implementation of our campaigns. She is always on top of quickly responding and answering any questions we have. I definitely recommend this brand!

Midland Radio
United States
4 months using the app
March 24, 2021

I used this app for pop up banner. Could be better if it provide free social media marketing and SEO.

TEE Empire
Singapore
Over 4 years using the app
Justuno replied March 25, 2021

Hi there, thanks for your feedback! Justuno is an app for optimizing your onsite traffic - while we offer functionality to help improve ROI in offsite channels, it is not in our core product. We DO have great partnerships with some of the top agencies in the ecosystem that provide services for optimizing social media and SEO. You can view the list of partners on our website and submit a matchmaking request here: https://partners.justuno.com/