Reviews (3,220)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.
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There is zero customer support from this app on the free plan, not even email. I know many aps will limit support on free plans (e.g. you don't get live support), which is fair enough. However, you can't even reach anyone by email if you have a problem without upgrading to a paid plan.
We are a new and growing business so where we can we are using lower cost or free plans to begin with, but will of course upgrade as appropriate as we grow. But if this is how Klaviyo approach customer support, why would I upgrade to a paid plan.
To be fair, for what I am currently using for at least, the app works well and is fairly user friendly once you get used to it.
I don't know how, users find this application great!
-Email? In short, complicating less competitive than email Shopify because there are short features is less good.
You really have to try to put parameters for logo and products etc. that are not already connected to our shop.
-pop-up? only one that could be interesting on this application.
-SMS? Drop too much Australian confidential policy that blocks everything because if you are in Europe or France not title company in this country Australia impossible to use sms.
In addition, limited free version 54 days after upgrading to X price!
Nice design ok may can feature to work from in without having any know problem.
Pricing is really predatory, it increases waaay above what they initially show and they automatically charge you more. When installed, it created a bunch of fake accounts which were just Google Bot "subscribers" with fake emails and now charges me at a much higher price tier just because it considers those somehow to be real people and counts them toward my total. Pretty ridiculous. They don't prorate nor will they allow any free trial or test of their email system. Templates for emails weren't very good and were difficult to use.
Thank you for your feedback. We’re sorry to hear about your experience. Our team will reach out shortly to address your concerns. We appreciate your patience.
Really good concept, but I personally found difficult to use, expensive and not very good in terms of emailing, all in all.. I would find an alternative!
I hate the Klaviyo app. I was forced to switch over to it when I hired an email marketing team last year and I wish I never left Omnisend. Klaviyo requires you to be an expert on their platform in order to be able to use it. I've been trying to modify a basic ORDER CONFIRMATION email, I just need it to show the variants of the products ordered, the prices, shipping, tax and total.. but it's so difficult to do!!! It shouldn't be so difficult to make a basic order confirmation email show the items ordered and the total paid... I will be leaving Klaviyo as soon as I can figure out how to migrate all my existing flows to a better platform.
es muy molesto que al desinstalar la aplicación, te deje residuos, que luego con un programador debas de eliminar del codigo de tu pagina web. muy mal por eso.
Gracias por tomar el tiempo de compartir tus comentarios. Lamentamos sinceramente cualquier inconveniente causado por los residuos de código después de desinstalar nuestra aplicación. Por favor, ten la seguridad de que tomamos tu opinión muy en serio y estamos trabajando continuamente para mejorar nuestros procesos.
Mientras tanto, puedes seguir esta guía para eliminar cualquier código restante de tu tienda. (https://help.klaviyo.com/hc/en-us/articles/5379853359771) Si necesitas ayuda adicional, no dudes en ponerte en contacto con nuestro equipo de soporte; estamos aquí para ayudarte.
I was urged by one of their Affiliates to add this to my Shopify. I Added it created my flows then they disabled my account. I do not owe money that I can see as there isn't anything showing it. I have not even used them to send an email....Do not support Fiverr people adding this app. I contacted support and they couldn't help. Spending a lot of money on an app that you can't use is a bad company investment
Hello there, connect with our support team. https://www.klaviyo.com/support we can look into this further.
Beware of the money grab that is bot accounts created by Klaviyo. They somehow bypass shopifys reCAPTCHA feature and Klaviyos own form requirements for new account setups.
Hey, thank you for getting this to our attention. Can you please set a support ticket, so we can better assist you. https://www.klaviyo.com/support
Too many moving parts. Not user friendly for me.
Thank you for your review. We understand that some features may feel complex, and we’re constantly working to improve the user experience. If there’s anything specific our support team can assist you with or if you have suggestions for improvements, please don’t hesitate to reach out. We’d love to help!
Probamos Klaviyo porque nos parecía un programa más profesional para email marketing, la personalización, las automatizaciones... En fin, muchas cosas buenas. Pero tras estar varias semanas con él nos dimos cuenta que gran parte de los mails que mandábamos terminaban en la carpeta de spam, cosa que no pasaba con otras dos aplicaciones que habíamos utilizado anteriormente. Además, el precio es excesivo para la cantidad de mails que permite enviar.
¡Muchas gracias por tu revisión! Si encuentras algún problema con la entrega, por favor comunícate con nuestro equipo de soporte para que podamos evaluar el problema y solucionarlo. Puedes encontrar más información en nuestro sitio de soporte: https://www.klaviyo.com/support
y https://help.klaviyo.com/hc/en-us/articles/115005247008#h_01HJ46QX72HMG4BSS726FJTXS7