Reviews (3,233)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, praising its seamless Shopify integration that boosts customer engagement and sales. The email builder is noted for creating responsive, professional emails easily. Features like customizable campaigns and automation flows are standout points. The support team is also commended for their quick and helpful service, alongside valuable training resources.

December 11, 2024

There is zero customer support from this app on the free plan, not even email. I know many aps will limit support on free plans (e.g. you don't get live support), which is fair enough. However, you can't even reach anyone by email if you have a problem without upgrading to a paid plan.

We are a new and growing business so where we can we are using lower cost or free plans to begin with, but will ...

Alfresco Chic
United Kingdom
Over 1 year using the app
December 10, 2024

I don't know how, users find this application great!

-Email? In short, complicating less competitive than email Shopify because there are short features is less good.
You really have to try to put parameters for logo and products etc. that are not already connected to our shop.

-pop-up? only one that could be interesting on this application.

-SMS? Drop too much Australian confidential policy ...

ShopyUnivers
France
9 days using the app
November 29, 2024

Pricing is really predatory, it increases waaay above what they initially show and they automatically charge you more. When installed, it created a bunch of fake accounts which were just Google Bot "subscribers" with fake emails and now charges me at a much higher price tier just because it considers those somehow to be real people and counts them toward my total. Pretty ridiculous. They don't ...

Salt Fly Pro
United States
About 3 hours using the app
Klaviyo replied December 2, 2024

Thank you for your feedback. We’re sorry to hear about your experience. Our team will reach out shortly to address your concerns. We appreciate your patience.

September 12, 2024

Really good concept, but I personally found difficult to use, expensive and not very good in terms of emailing, all in all.. I would find an alternative!

Blush Beauty Group
United Kingdom
About 4 years using the app
September 10, 2024

I hate the Klaviyo app. I was forced to switch over to it when I hired an email marketing team last year and I wish I never left Omnisend. Klaviyo requires you to be an expert on their platform in order to be able to use it. I've been trying to modify a basic ORDER CONFIRMATION email, I just need it to show the variants of the products ordered, the prices, shipping, tax and total.. but it's so ...

Suniela Beach
Canada
Over 1 year using the app
December 26, 2024

es muy molesto que al desinstalar la aplicación, te deje residuos, que luego con un programador debas de eliminar del codigo de tu pagina web. muy mal por eso.

Aseo y Suministros Valledupar
Colombia
3 months using the app
Klaviyo replied January 7, 2025

Gracias por tomar el tiempo de compartir tus comentarios. Lamentamos sinceramente cualquier inconveniente causado por los residuos de código después de desinstalar nuestra ...

September 6, 2024

Too many moving parts. Not user friendly for me.

Hard Roc Prime
United States
1 day using the app
Klaviyo replied September 9, 2024

Thank you for your review. We understand that some features may feel complex, and we’re constantly working to improve the user experience. If there’s anything specific our ...

Edited April 28, 2024

I was urged by one of their Affiliates to add this to my Shopify. I Added it created my flows then they disabled my account. I do not owe money that I can see as there isn't anything showing it. I have not even used them to send an email....Do not support Fiverr people adding this app. I contacted support and they couldn't help. Spending a lot of money on an app that you can't use is a bad ...

Go hard Gaming Discord-Iron Phoenix GHG
United States
15 days using the app
Klaviyo replied April 24, 2024

Hello there, connect with our support team. https://www.klaviyo.com/support we can look into this further.

April 13, 2024

Beware of the money grab that is bot accounts created by Klaviyo. They somehow bypass shopifys reCAPTCHA feature and Klaviyos own form requirements for new account setups.

Exxtended Image
United States
About 2 years using the app
Klaviyo replied April 24, 2024

Hey, thank you for getting this to our attention. Can you please set a support ticket, so we can better assist you. https://www.klaviyo.com/support

April 3, 2024

Probamos Klaviyo porque nos parecía un programa más profesional para email marketing, la personalización, las automatizaciones... En fin, muchas cosas buenas. Pero tras estar varias semanas con él nos dimos cuenta que gran parte de los mails que mandábamos terminaban en la carpeta de spam, cosa que no pasaba con otras dos aplicaciones que habíamos utilizado anteriormente. Además, el precio es ...

Blue Denim
Spain
23 days using the app
Klaviyo replied April 8, 2024

¡Muchas gracias por tu revisión! Si encuentras algún problema con la entrega, por favor comunícate con nuestro equipo de soporte para que podamos evaluar el problema y ...