Reviews (2,427)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting e-commerce growth through personalized email campaigns and automated customer journeys. They appreciate its intuitive automation tools, robust email flows, and effective segmentation, along with seamless Shopify integration. The platform's user-friendly interface and comprehensive training resources are also noted. Additionally, the 24/7 chat support available with paid plans is praised for its efficiency and helpfulness.

May 21, 2025

By far the best email flow app
Klaviyo has been a game-changer for our business. The flow builder is intuitive, and the automated emails we’ve set up are actually converting. What’s really helpful is the amount of free training and tutorials they offer—it made learning the system quick and manageable, even without prior experience. We haven’t tried other platforms, but Klaviyo does exactly what we need and more.

Natural Farmworks
Canada
About 2 years using the app
Klaviyo replied May 22, 2025

Thank you so much for such a thoughtful review! We are so happy to hear that Klaviyo is benefitting your business in a positive way, that is the goal!🙂

June 3, 2025

This app does absolutely everything I could ever need for my business. There are many things I haven't even tried out yet, but as I get more comfortable, I definitely will. The help is amazing, from the articles through the AI and the live chat. Strongly recommend!

Sleepy Bees Lavender Farm
United States
About 4 years using the app
Klaviyo replied June 5, 2025

Thank you so much for taking the time to share your positive feedback! We are so happy to hear that you're loving Klaviyo, and our support team is always available as a resource when you start to explore new features 🙂

June 12, 2025

User friendly, advanced benchmarking and personalization, and increase in revenue. I can't wait to tap into reviews and SMS. This has made connecting our product with consumers easier and more intentional. As a newer employee and coming from a company that primarily used MailChimp, I was prepared to spend quite a bit of time learning a newer platform, but I was pleasantly surprised. Tutorials, support from Jamie, and Klaviyo being so user friendly have all meant that I could hit the ground running and achieve success sooner. My biggest recommendation? Start using Klaviyo ASAP.

Bonnie Plants
United States
8 months using the app
Klaviyo replied June 16, 2025

We're really glad to hear that you've had such a positive experience switching to Klaviyo, and we appreciate the shout-out! Thank you so much for the 5 stars!

May 19, 2025

I was one of the lucky few people/businesses selected for the initial Klaviyo training program. it was extremely helpful for an almost 60 year old female like myself. the intensive course enabled me to understand how the entire marketing process can be automatized and used to increase business rather quickly. I do highly recommend the app and the training program

Warmables
United States
Over 1 year using the app
Klaviyo replied May 21, 2025

We're so happy to have you as part of the Klaviyo community, and glad we could help out! Thanks so much for the 5 stars.

May 30, 2025

Klaviyo is so user friendly and has contributed to the success of our business. The support and customer service team at Klaviyo is always a chat or email away. Highly recommend for your email program!

Sundays Company Canada
Canada
Almost 4 years using the app
Klaviyo replied June 2, 2025

We're really glad to hear that you're seeing success with Klaviyo, and you find our support team so helpful! Thank you so much for the 5 stars.

May 15, 2025

Klaviyo is a powerful email and SMS marketing platform, especially well-suited for e-commerce businesses. Its deep integration with Shopif makes it a go-to choice for online stores looking to scale their marketing efforts.

The support is excelent and very helpful!

The one downside is the complexity you need time to understassnd correctly-

FansBRANDS®
Hungary
About 1 year using the app
Klaviyo replied May 19, 2025

Thank you for the feedback and the 5 star review! We're so glad that you're liking Klaviyo!

May 23, 2025

This is the gold standard for B2C e-commerce. Almost all of my Shopify clients use it because it WORKS. There is so much flexibility and functionality and analytics. Great support and easy to use. I am SO glad I found Klaviyo a few years back.

Evatasha
United States
Over 1 year using the app
Klaviyo replied May 27, 2025

Thank you so much for the 5 star review! We're really glad to hear that you and your clients are seeing so much success with Klaviyo!

June 11, 2025

The integration between Klaviyo and Shopify makes life super simple and the additional, robust marketing tools Klaviyo offers makes our brand look top notch.

Wanted Raw Foods
United States
6 months using the app
Klaviyo replied June 13, 2025

Thank you so much for such a thoughtful review! We are so happy to hear that Klaviyo is benefitting your brand in a positive way!😃

May 12, 2025

Easy to use, seamless integration! The process to set up and sync was simple (even for a non-techie) and I am able to capture so much data to make informed decisions!

Taylor & Jessie
United States
Over 2 years using the app
Klaviyo replied May 14, 2025

Thank you so much for the positive feedback! We are so happy to hear you've had a seamless experience so far 😊

March 17, 2025

Best ever app I wouldn't be without this invaluable tool. Integrates so well with Shopify, the amount of information I can get about my customers is amazing.

Koa Organics
New Zealand
Almost 4 years using the app
Klaviyo replied March 19, 2025

Thank you so much for the review! We're really happy to hear that you're getting so much out of Klaviyo.