Reviews (2,785)

Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and automation, noting its seamless integration with Shopify which enhances data synchronization and marketing personalization. They appreciate the intuitive setup for customizable flows, email personalization, segmentation, and detailed analytics. The feature allowing the cloning of campaigns and templates across multiple stores is highlighted as particularly beneficial for businesses with multiple Shopify stores. Positive experiences with the responsive and knowledgeable customer support team are frequently mentioned, along with the user-friendly interface and helpful training resources, making it accessible for merchants of varying technical skills.

September 21, 2024

Seamless integration with Shopify. A great way to target by segmenting customers. Complete ease of use for email automation with flows and targeted sending. User friendly email template creation and many more reason why Klaviyo is the best email platform

Own Kind Australia
Australia
Almost 6 years using the app
September 25, 2024

I felt overwhelmed and had absolutely no idea how to clean my list, or send newsletters and basically needed help every step of the way. Klaviyo support team were fantastic, they made everything so easy to do and understand. Highly recommend this app :)

hotfirepits
Australia
About 4 years using the app
August 30, 2024

I am loving the Klaviyo app - and have taken the time to go through the suggestions on offer and I am producing stunning flows. I am truly a beginner and Shopify has made it very easy to integrate Klaviyo with Stamped io and it is coming together beautifully. The templates are easy to navigate and edit.
I was so tired of paying huge sums of money to outsource all of this and the beauty of doing everything yourself is that you are in control of what your customers see and can stay on brand and make quick edits. Recommend and very happy.

Hygge Dress
Australia
Over 3 years using the app
August 14, 2024

We've been using Klaviyo for a few years, and it has significantly enhanced our marketing strategy, especially with its seamless integration with Shopify. The email campaigns and automation flows are user-friendly and offer great customization, allowing us to create targeted and professional-looking emails with ease. Although we haven't used the SMS feature due to the alcohol regulations, the email tools alone have proven invaluable in boosting customer engagement and driving sales.

Volcanic Hills Estate Winery
Canada
Almost 4 years using the app
September 17, 2024

"My experience with Klaviyo Email Marketing & SMS has been great by sending my customers personalized, targeted campaigns that drive engagement and boost sales. Through segmentation, I can tailor emails and texts based on customer behavior, ensuring that each message is relevant and timely. The platform's automation tools allow me to easily set up workflows, like welcome series, cart abandonment reminders, and post-purchase follow-ups, which have significantly improved customer retention and conversion rates."

Yahwehs Legacy
United States
About 1 year using the app
August 16, 2024

Love how deep the integration of Klaviyo with Shopify goes. It makes triggering emails based on customers' shopping behavior more robust and personalized. I rely on Klaviyo heavily to understand our customers as a lot of Shopify data is fed into Klaviyo and it is really easy to use Klaviyo to get analytics. It also helps that Klaviyo has similar deep integration with many other platforms.

Rylee + Cru
United States
Over 5 years using the app
September 30, 2024

Klaviyo has the best support system of any platform I've used. They're incredibly attentive and always provide clear, helpful assistance. I wish every B2B platform was as efficient!

88 Acres
United States
Almost 6 years using the app
August 12, 2024

I use Klaviyo for probably 10 clients at this point and it is one of the best email platforms I've ever used. Their customer support is available to chat during working hours and they're super helpful. The platform has so many incredible capabilities. I really can't imagine wanting anything more from an email marketing app.

Stray Dog Designs
United States
Over 4 years using the app
October 1, 2024

My experience with Klaviyo has been amazing. It is easy to use and seamless. My emails are easy to create and design. I have seen more traffic on my website because of the emails and that is always a good thing. I recommend this app to anyone looking to have an easy and seamless email marketing experience.

Gemini Clothing
United States
Almost 2 years using the app
July 10, 2024

I had been hesitant to start using Klaviyo for quite some time - because it's considerably more expensive than other email services - but the first few email campaigns I sent out - to targeted audience - I got much more return than with the other email services.
I am still trying to figure out how to set up the proper automations and flows - and landing pages.

Little Pulp
United States
Over 6 years using the app
Klaviyo replied July 12, 2024

Thank you so much for taking a chance on us, and we are very pleased with your success. We have lots of live webinars with experts that can guide you in building proper automations.

Take a look right here: https://academy.klaviyo.com/en-us/search?select=Live+training

and all our other resources here: https://academy.klaviyo.com/en-us

and if you have any direct questions you can always jump and chat with our product support.