Reviews (2,337)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly with an intuitive interface and easy setup. They appreciate the customizable templates and flows for personalized marketing, as well as the seamless Shopify integration for targeted data. The app's segmentation tools and exceptional customer service are highly valued. Many have seen increased sales and engagement through consistent campaign emails and automation. Advanced features, ongoing improvements, and analytics offer strategic insights. Some merchants also enjoy the SMS feature. Despite higher pricing for smaller businesses, many find the investment worthwhile due to the value provided.

June 5, 2024

Such an incredibly helpful care desk.

Marta was so accommodating in helping getting some technical flows sorted, holding my hand throughout the process to a successful resolution.

Amazing!

Beyond Retro
United Kingdom
Over 6 years using the app
Klaviyo replied June 11, 2024

Thank you so much for this amazing review. We will make sure Marta gets to see this.

June 4, 2024

Great platform to use, super simple and incredible customer service ready to help out whenever you need it. Elizabeth W answered all my questions incredibly quickly and with lots of helpful tips and links to articles to learn more.

Mous UK
United Kingdom
About 6 years using the app
June 13, 2024

One those "large" companies that wont help you when you need it. Expensive to the max for this program also. If you are a "large" company also then maybe this app is for you. But for small biz - im going a cheaper route with an agent that can actually help me.

Grip Clean
United States
Almost 5 years using the app
June 3, 2024

Clare S was amazing. She provided us with custom loom videos explaining our issue and another with a workaround with clear instructions. She also helped me submit product feedback to hopefully help improve the prodblem in the future for us and others. she was great.

Calamityware®
United States
Over 5 years using the app
June 6, 2024

The support I received from Miranda was wonderful! She went above and beyond in providing both education on site setup and also helping me find workarounds to get the outcome I was looking for. Would highly recommend reaching out to support with any questions!

Olive & Piper
Canada
About 5 years using the app
Klaviyo replied June 11, 2024

Thank you for being such a loyal customer. We will make sure Miranda sees this glowing review.

June 6, 2024

Great tool, excellent customer support. A lot of technical things to learn before you can effectively use it for the best results. But it seems there is a solution to almost every issue that occurs. Email deliverability is especially tricky, but there a many great tools provided by Klaviyo.

Wheat.eu
Denmark
About 5 years using the app
Klaviyo replied June 11, 2024

Thank you so much for your honest review. If there is anything we can do, don't hesitate to reach out to one of our product experts. Thank you for being such a loyal customer.

June 10, 2024

Love this app.

Maja Georgiou Art Studio
United States
Almost 5 years using the app
June 6, 2024

Love it

Just Shear
Australia
Almost 5 years using the app
Klaviyo replied June 11, 2024

Thank you for the 5-star review.

June 11, 2024

Best email marketing platform in the game. Nothing else compares to klaviyo if you are trying to scale your business and grow sales. Their support is wonderful.

NatureWise
United States
Over 4 years using the app
May 22, 2024

I am incredibly impressed with Klaviyo! The platform's intuitive interface and powerful automation features have transformed our email marketing efforts. Personalizing emails based on customer behavior has significantly boosted our engagement and sales. The comprehensive analytics provide invaluable insights, allowing us to continuously improve our strategies. Additionally, Klaviyo's exceptional customer support has made our experience truly outstanding.

Evan Alexander Grooming
United States
Over 5 years using the app