Reviews (3,220)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.
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Incredible support. I made a stupid error with the flow. Klavyio help was available to me instantly on a Saturday, even though my plan says weekday help. The assistant was human and very responsive. Stayed with me. I accidently shut the chat down at one point but she was still with me when I opened it up again. Support is so vital for an ecommerce business and Klavyio is absolutely the best I've had.
Using Klaviyo has made promoting my products a breeze.
We're glad to hear this! Thanks so much for the 5 stars.
Best tool for the most ROI for marketing!
That's what we strive for! Thank you for your review :)
Easy to use, very compatible and helps to grow my business.
We love to hear this - thank you for your positive feedback!
Good customer service. I would recommend setting up a dedicated branded tracking link for link clicks as soon as possible or your default tracking links may get blocked by Chrome and Safari. This happened to my company. Klaviyo was helpful in getting this fixed.
https://help.klaviyo.com/hc/en-us/articles/360001550572
Thank you for the 5-star review! and thank you for highlighting that guide!
If you need service and no one responds its Klaviyo. I have had the worst customer service or no service from this company.
When you try to get help there is often no one on the chat and you wait and wait and finally give up after an or hour or two.
When they want you to signup they are very fast in responding and you get impressed by how great their service is but after you sign up, no one is there to find you.
Stay away as far as you can because after sweet talk, there is no talk.
We're sorry to hear that you're having trouble reaching us. A member of our Support leadership team has reached out to you directly to resolve this.
Support always helpful and app is simple and easy to use. Highly Recommend.
Thanks so much for shouting out our support team! We appreciate the review!
really good app. it helps to increase sales many fold. it gets integrated seamlessly with shopify app
Seamless integration and great customer service!
We're glad to hear it! Thank you for the 5 stars!
I’m new to Klaviyo, so I can’t say much about the system yet.
What I can say is that I just had a 10/10 experience with their live chat support, thanks to Monika J.
I had issues with our Shopify sync and email list, and Monika was incredibly patient and thorough. She not only resolved my issues but also provided additional recommendations, articles, and links to help me improve the integration between Shopify and Klaviyo.
This level of customer service makes me confident in staying as a Klaviyo customer.
Thank you, Monika J.—she deserves a pay rise, Klaviyo!