Reviews (3,220)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

October 26, 2024

Incredible support. I made a stupid error with the flow. Klavyio help was available to me instantly on a Saturday, even though my plan says weekday help. The assistant was human and very responsive. Stayed with me. I accidently shut the chat down at one point but she was still with me when I opened it up again. Support is so vital for an ecommerce business and Klavyio is absolutely the best I've had.

Lily Blanche
United Kingdom
Over 1 year using the app
January 16, 2025

Using Klaviyo has made promoting my products a breeze.

Make More Money
United States
Over 1 year using the app
Klaviyo replied January 21, 2025

We're glad to hear this! Thanks so much for the 5 stars.

January 30, 2025

Best tool for the most ROI for marketing!

Eluzo
Canada
8 months using the app
Klaviyo replied February 3, 2025

That's what we strive for! Thank you for your review :)

February 3, 2025

Easy to use, very compatible and helps to grow my business.

ONE PILLAR
Australia
Over 1 year using the app
Klaviyo replied February 5, 2025

We love to hear this - thank you for your positive feedback!

December 13, 2024

Good customer service. I would recommend setting up a dedicated branded tracking link for link clicks as soon as possible or your default tracking links may get blocked by Chrome and Safari. This happened to my company. Klaviyo was helpful in getting this fixed.
https://help.klaviyo.com/hc/en-us/articles/360001550572

Maine Sport Outfitters
United States
24 days using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review! and thank you for highlighting that guide!

January 8, 2025

If you need service and no one responds its Klaviyo. I have had the worst customer service or no service from this company.

When you try to get help there is often no one on the chat and you wait and wait and finally give up after an or hour or two.

When they want you to signup they are very fast in responding and you get impressed by how great their service is but after you sign up, no one is there to find you.

Stay away as far as you can because after sweet talk, there is no talk.

BELGIAN-STYLE ALES
United States
3 months using the app
Klaviyo replied January 10, 2025

We're sorry to hear that you're having trouble reaching us. A member of our Support leadership team has reached out to you directly to resolve this.

January 15, 2025

Support always helpful and app is simple and easy to use. Highly Recommend.

Trackershop
United Kingdom
5 months using the app
Klaviyo replied January 16, 2025

Thanks so much for shouting out our support team! We appreciate the review!

October 27, 2024

really good app. it helps to increase sales many fold. it gets integrated seamlessly with shopify app

GeegaMart
India
Over 2 years using the app
January 17, 2025

Seamless integration and great customer service!

Unique Pl8z
United States
About 4 years using the app
Klaviyo replied January 21, 2025

We're glad to hear it! Thank you for the 5 stars!

November 21, 2024

I’m new to Klaviyo, so I can’t say much about the system yet.

What I can say is that I just had a 10/10 experience with their live chat support, thanks to Monika J.

I had issues with our Shopify sync and email list, and Monika was incredibly patient and thorough. She not only resolved my issues but also provided additional recommendations, articles, and links to help me improve the integration between Shopify and Klaviyo.

This level of customer service makes me confident in staying as a Klaviyo customer.

Thank you, Monika J.—she deserves a pay rise, Klaviyo!

HSCPH
Denmark
15 days using the app