Reviews (2,416)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting e-commerce growth through personalized email campaigns and automated customer journeys. They appreciate its intuitive automation tools, robust email flows, and effective segmentation, along with seamless Shopify integration. The platform's user-friendly interface and comprehensive training resources are also noted. Additionally, the 24/7 chat support available with paid plans is praised for its efficiency and helpfulness.

January 3, 2024

Stephanie was great supporting me with my questions!

Only The Sweet Stuff
Australia
Over 2 years using the app
June 17, 2017

If you are serious about email marketing and you own an e-commerce website, do yourself a favour and ditch MailChimp...

Go with Klaviyo!

Once again, this app is not perfect.
Klaviyo has been getting some bad rep with their customer service time of response (but have you ever tried to easily find a contact link in MailChimp?? Nowhere to be found!)

This is the kind of application that is worth ...

Nanukhardcases
Canada
Over 2 years using the app
July 26, 2021

Great customer evangelist on twitter sharing all valuable information :) Great employees = Great product!!!

Fames Chocolate
United States
About 2 years using the app
April 15, 2019

I have been using Klaviyo for a while and it is by far one of the valuable apps on my site. Love it and can't do without it!

teakruthi
United States
About 2 years using the app
April 9, 2024

excellent communication and answers to the point. helped us on various situations that had a great impact on our work. thank you!

Nail Reserve
United States
About 2 years using the app
April 17, 2024

Aide personnalisé très rapide et efficace!!!

LICA Wear
Canada
About 2 years using the app
July 8, 2024

So far so good!

GYMORKA
United States
4 days using the app
December 21, 2022

Klaviyo has become a very important part of our marketing strategy through its ability to segment our customers in great detail. Customer's product choices and behaviors are all easily broken down in Klaviyo and used to better understand them. Less wasted email campaigns- getting the message to the right people. Klaviyo's extensive support library is a major plus whenever you may have questions.

General Knot & Co.
United States
About 2 years using the app
April 11, 2024

We have been using Klaviyo for two years now and are very satisfied.

The functionality of the flows works well for us, the double opt in works well, and the formatting is easy to handle.

We have also had several helpful interactions with support during set up.

We will gladly continue using Klaviyo as we scale.

Precious Sound
United States
About 2 years using the app
June 14, 2024

Klaviyo is a super easy email marketing platform that links seamlessly with Shopify. Very happy with the professional layout.

Trudy Rice Collection
Australia
Almost 2 years using the app