Reviews (3,139)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

July 6, 2018

We love Klaviyo and recommend it to every business owner using Shopify or other supported platform. Setting up automated flows is a must and it is great to see how much revenue each one brings in. We also love being able to target customers with personalised emails based on their shopping style.

Lyndsey James
United Kingdom
Over 5 years using the app
July 2, 2018

I really like this software, it's great! The return on investment is superb, once setup it practically runs on its own & our customers love it! Wish all apps would be like this. One remark, I do feel like you need a decently running webshop for Klaviyo to do its magic.

Sunwarrior Deutschland
Belgium
Over 5 years using the app
Edited July 11, 2019

I moved to Klaviyo from Mailchimp and I'm so glad I did. It integrates perfectly with Shopify and the one time I had to contact their support they were super helpful. There are more functions and capabilities than Mailchimp and I can see this app growing with my business.

fizzi~jayne
United Kingdom
Over 5 years using the app
August 5, 2015

An absolute no brainer for anyone starting a shopify store. There is no other app in the app store that will drive more sales than Klaviyo. Spend the time and set up the drip campaigns and collect the email address and you will increase your revenue, period.

Kawartha
United States
About 5 years using the app
May 9, 2019

We upgraded from Mailchimp to Klaviyo and while we are in the early stages, we're already really impressed with the ease of use and customer service. I really can't speak more highly of the service teams that have helped us onboard. We've run into a couple hiccups in our transition, and they've been super helpful and responsive in making sure that our migration goes off seamlessly (at least in our customers' eyes!)

Maiden Home
United States
About 5 years using the app
September 28, 2023

Klaviyo is awesome and the customer service is first rate.

Dharma Bums Yoga and Activewear
Australia
About 5 years using the app
Klaviyo replied September 29, 2023

Great to hear! Thanks for the review!

January 11, 2020

So far I'm loving Klaviyo. It's definitely a more integrated and powerful marketing automation than its counterparts. I'm excited to use all the other features available and see how well they will help me manage my store.

Unicorn Baby
Canada
About 5 years using the app
August 6, 2019

Better than mailchimp, well done Klaviyo. We've migrated over and are enjoying all the extra features for clever email segmentation for tailoring our messages for our customers.

Ben Buckler Boards
Australia
Almost 5 years using the app
December 13, 2018

So far so good, I really like the segmenting and it is easy to be up and running. I would recommend this app any day.

Thanks,

Mosaic Tile Outlet
United States
Almost 5 years using the app
June 29, 2019

Loving how easy it is for a newbie to figure everything out. Then I feel reassured because Klaviyo makes it easy to understand what I'm about to do before I click "send."

BocoLearningLLC
United States
Almost 5 years using the app