Reviews (3,146)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

September 9, 2021

I've used Klaviyo for the past couple of years and have always appreciated how user friendly it is. While working at DW Home, I've had an even better experience with my Customer Success Manager, Katelyn. She helps my team and I out whenever a problem arises or if we have any questions. I would highly recommend Klaviyo to anyone that owns a small or large business so you can truly measure the success of your emails and how much to invest in your business. Klaviyo is constantly adding new features weekly to help with reporting, benchmarks, and click through. Thank you Klaviyo! :)

DW Home Candles
United States
Over 5 years using the app
May 6, 2015

This is a great tool that seamlessly integrated with Mailchimp so that I can now send customized automated emails to customers that sign up for email updates. It has create custom options and is very user friendly. There are great tutorials too. Definitely a great choice for email marketing.

STATE OF G
United States
Over 5 years using the app
July 4, 2018

A total necessity for any business looking to grow organically. We're seeing amazing results from our weekly newsletters, a huge relief as we watch our results from Facebook and Instagram Advertising shrivel.

Your content needs to be something that excites and interests your users when you're emailing, otherwise you'll be more readily considered spam than in other social media advertising forms.

Email marketing is a great way to building your raving fan base.

We love Klaviyo and recommend it to everyone we know.

The Cat Cafe Purrth
Australia
Over 5 years using the app
October 15, 2022

Great app!!, 100% recommended... my business is getting bigger, I'm using it so much now. Thank you Klaviyo!

Fantasy World Jewelry
United States
Over 5 years using the app
July 6, 2018

We love Klaviyo and recommend it to every business owner using Shopify or other supported platform. Setting up automated flows is a must and it is great to see how much revenue each one brings in. We also love being able to target customers with personalised emails based on their shopping style.

Lyndsey James
United Kingdom
Over 5 years using the app
July 2, 2018

I really like this software, it's great! The return on investment is superb, once setup it practically runs on its own & our customers love it! Wish all apps would be like this. One remark, I do feel like you need a decently running webshop for Klaviyo to do its magic.

Sunwarrior Deutschland
Belgium
Over 5 years using the app
Edited July 11, 2019

I moved to Klaviyo from Mailchimp and I'm so glad I did. It integrates perfectly with Shopify and the one time I had to contact their support they were super helpful. There are more functions and capabilities than Mailchimp and I can see this app growing with my business.

fizzi~jayne
United Kingdom
Over 5 years using the app
August 5, 2015

An absolute no brainer for anyone starting a shopify store. There is no other app in the app store that will drive more sales than Klaviyo. Spend the time and set up the drip campaigns and collect the email address and you will increase your revenue, period.

Kawartha
United States
About 5 years using the app
May 9, 2019

We upgraded from Mailchimp to Klaviyo and while we are in the early stages, we're already really impressed with the ease of use and customer service. I really can't speak more highly of the service teams that have helped us onboard. We've run into a couple hiccups in our transition, and they've been super helpful and responsive in making sure that our migration goes off seamlessly (at least in our customers' eyes!)

Maiden Home
United States
About 5 years using the app
September 28, 2023

Klaviyo is awesome and the customer service is first rate.

Dharma Bums Yoga and Activewear
Australia
About 5 years using the app
Klaviyo replied September 29, 2023

Great to hear! Thanks for the review!