Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.

November 13, 2019

Great app. Simple to use and perfect for email marketing. Would definitely recommend to others to use for their marketing campaigns.

We Went Green
United States
4 months using the app
June 17, 2020

We used to use other email marketing apps but Klaviyo is the best we found so far. Even though the pricing is a little steep, it's great support team and automation, tracking and smart sending functions definitely make up for it.

Aldha
Singapore
4 months using the app
February 8, 2019

So far so good! I was looking for a more intensive yet easy to use email marketing system for awhile and I'm loving everything about Klaviyo. If you're on the fence, I'd definitely recommend giving them a try!

Shinkah Beauty
United States
3 months using the app
July 3, 2021

I'm a small start-up and the free version of Klaviyo really helps me to provide professional looking emails and tools while I'm in the building phase. Totally recommend!

GlamGameBeauty.com
United States
3 months using the app
March 9, 2016

This is absolutely the best tool for my store. I am a very small start-up retail e-commerce and this helped me get my email marketing and customer service process in order. It is very easy to use and my customers love the templates. I love the fact that price for use grows with your business. Great way to retain customers. Keep up the good work.

A Whiff Of This
United States
3 months using the app
January 9, 2019

Its a great App for E-Mail Marketing and the customer support is just amazing. I've got an answer to my Problem in under 1 minute.

Xin-Roller
Canada
3 months using the app
March 2, 2019

This app is very easy to use and it's great so far, just waiting for response per my first campaign. Great Job!

ToddyBee
United States
3 months using the app
Edited February 19, 2020

I have used Klaviyo since August of 2019 on Big Commerce, then moved to Shopify Feb 2020 and I did have to reset all the flows and anything that was attached to old account at BC but everything works much smoother here in my new home at Shopify. Thank you Klaviyo for making it easy to use your software/App from Abandoned Cart flows to Campaign Templates.

Coastal Gifts Inc.
United States
3 months using the app
June 28, 2022

I love this platform! Compared to other email and SMS platforms, Klayvio has the best features and is very easy to use.

Ferne Boutique
United States
3 months using the app
January 10, 2023

Great integration with Shopify. User-friendly email/flows builder. Fair pricing. There is always room for improvement on the analytical side: like better integration with Facebook, and Google Ads, so we can see how the customers were acquired, but even without it, Klaviyo is good enough.

Clinical Research Dental
Canada
3 months using the app