Reviews (2,954)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

January 17, 2024

I have used several different CMS programs and Klaviyo is by far the best one out there. It has so many amazing features and is very intuitive to use. I also love their customer support, they are always SUPER helpful and respond quickly. If you use Shopify and want to grow your e-commerce business Klaviyo is it!

ZENZ Organic Products (DK)
Denmark
Over 2 years using the app
Klaviyo replied January 23, 2024

It's wonderful to hear that our customer support has been helpful and responsive. We're honored to be your choice for growing your business. If you ever need assistance or have any feedback, we're here for you. Thanks for choosing Klaviyo!

October 5, 2020

I've been using klaviyo for some now and I'd give it only 3 stars.. up until today is when I FINALLY realized it's full potential and now I'm in heaven. I probably should have taken training on this, but it all worked out!! I will be using this all the time now. I was even thinking about making a switch, NOT NOW!! love me some klaviyo.

Financial IQ, LLC
United States
About 3 years using the app
March 14, 2021

Uso la aplicación desde hace tiempo, la he incorporado en varias tiendas, fácil de usar, eficiente y poderosa, quisiera tener más tutoriales en español.

Calzados Uriel
Colombia
About 3 years using the app
August 13, 2021

Great APP, definitely recommended. Many step-by-step guides on how to start email marketing from scratch!

Dezaart
Greece
About 3 years using the app
Edited June 23, 2024

UPDATE... My review below still stands. Kalviyo seems to have gotten eveen worse, they bill you such a high amount for the users you have, and then a very high threshold of emails to send to hit that amount, basically forcing you to constantly spam your users just to hit the threshold. Feels like so much money is being burnt here. Really crazy how much they have increased the price over the years, with no changes at all to the service. Their SMS is also awful, so incredibly over priced, and very misleading on the charges. I hope they make adjustments to this platform to make it better for their users, Seems like all they care about is jacking up the price before their IPO on wallstreet. Its a shame.

It's a great app for the most part, but it's very unsettling how much they have increased the price and made no changes to justify that.
Its VERY difficult to gauge how much your monthly bill will be, as they always tack on new charges. i have noticed the wait times drastically increase for customer support over the years as well.
It usually takes them a very long time to help and all they do is send you long confusing articles I really wish they didn't basically double the price.

CRYSTALS.COM
United States
About 3 years using the app
Klaviyo replied July 2, 2024

Hello there,

We've been trying to get in touch with you, so we can help up with your inquiries. Are you able to check all your inbox folders? We've sent two emails, one on June 23rd 2024 and another one on June 24th 2024.

Otherwise, please reach out via chat, so we can resolve this sooner.

September 7, 2019

Switched from Mailchimp and so far it seems to outbrain the little monkey by quite a bit. Love the visual email automation flows and the pre-filled segments of ALL of my contacts (subscribers or not).

VertiBrace™
United States
About 3 years using the app
October 16, 2022

Klaviyo is the best email and sms automation platform for Shopify. There's no questions about it! We have been able to grow our user base and drive significant revenue during the past year through Klaviyo.

Undrdog Surface Products
United States
About 3 years using the app
December 18, 2023

Amazing customer service! Solved my problem and Deb made a video on the spot, to show me what I needed to fix to solve my issue. Well done!

Fun Learn Grow Co.
United States
Almost 3 years using the app
February 1, 2023

Switching to Klaviyo from our previous well-promoted but under performing ESP has transformed our email marketing success. Klaviyo provides vastly superior data on every customer, every automation and every campaign, helping us make better decisions and drive greater ROI each month. The support guides are really comprehensive, their team are always quick to provide guidance and the platform is constantly improving. Keep up the sterling work Klaviyo.

Wingback
United Kingdom
About 3 years using the app
Klaviyo replied February 1, 2023

We're so thrilled you're seeing incredible value from Klaviyo! Can you send a note over to feedback@klaviyo.com? We'd love to connect directly and learn more about your success!

May 3, 2022

kinda weird to use at first but good once it gets going, had some good and bad experiences but overall id continue to use it

FACTORY ERROR
United States
About 3 years using the app