Reviews (3,139)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

Edited December 30, 2020

I am soooo tickled by the endless options within Klaviyo. What the heck was I doing at Flodesk for a year--what a waste for e-commerce peeps! Thanks Klaviyo, I'll be here forever. :)

The Dainty Bow Shop
United States
Over 4 years using the app
February 24, 2014

Hands-down the best email marketing software we've ever used. Klaviyo not only makes the user experience simple enough for anyone in our company to use, but the analytics have allowed us to make decisions that increase our revenue immediately. If you haven't started using this yet, you are leaving money on the table.

Fortified Bicycle Alliance
United States
Over 4 years using the app
November 9, 2022

Not only does Klaviyo have a very high level of functionality and analytics capability, I have always found the live support team to be extremely patient and helpful when I need to troubleshoot an issue. They really know their stuff and help walk you through any difficulties. Always a great experience.

Nyssa
United States
Over 4 years using the app
June 18, 2020

Most amazing app for Shopify. Full stop. And a great customer support too! Our business operates across 3 different countries and we found it super easy to migrate campaigns/flows/templates, etc. Well done, Klaviyo. Wish we had discovered you 2 years earlier! Mike D. (Co-founder Moving Beans)

Moving Beans
United Kingdom
Over 4 years using the app
Edited May 22, 2020

I had an issue late on Friday night. I contacted my sales rep and he came through in a big way. Customer service is top notch! The app works great and we here can wait to start diving deeper into it. The app is very user friendly.

Brëwtality Coffee Co.
United States
Over 4 years using the app
May 9, 2021

Gamechanger - has double our sales and increased customer satisfaction tenfold. Way better than Mailchimp.

Great Northern Larder
Ireland
Over 4 years using the app
May 5, 2014

Klaviyo is legiiiiiit. Kicks mailchimp in the *you-know-what*!

The app allows to completely automate email marketing with extremely fine grained control. Think: email someone a week after they buy a bike and offer them a lock. Or if someone looks at red lights, red seats, and red bikes, email them something red!

Also, their support rules. Very helpful and quick to respond to questions.

Pure Fix Cycles
United States
Over 4 years using the app
October 1, 2021

Our business loves using Klaviyo! Not only is it easy to use and integrate with your Shopify store, but they have great customer service and account management support to help you if you get stuck. Highly recommend!

Healthy Spot
United States
Over 4 years using the app
October 2, 2018

I love the automation this offers! I can set up my email flows and campaigns and not worry about it! I like the dashboard so I can get a glimpse of what has happened since my last login.

Brew Lucky
United States
Over 4 years using the app
Edited November 1, 2019

Real good app, love it, easy and amazing results. Update: Nov 2019 - Just upgraded to $25 a month, I just sent my 1st email to 417 people, this app is a must have, if you have members signing up for email marketing then you need to send out amazing looking emails using this app, it's going to pay for it with your 1st sale probably. I love it, super easy to use and fun!!

Helenskinz Online Nz
New Zealand
Over 4 years using the app