Reviews (2,954)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

February 12, 2021

Love using Klaviyo's email service! Great templates and very easy to set up and integrate my existing customer list. I recommend!

Weird Friends Club
United States
Almost 3 years using the app
March 15, 2022

It is my favorite app! klaviyo makes everything so easy and seamless. Must have app for online stores

Galactic Swagg
United States
Almost 3 years using the app
April 26, 2019

SO MUCH BETTER THAN MAIL CHIMP! The fact that they have created templates with built in menu bars sells itself! You have to pay a developer to create templates like this for mail chimp! I am so excited to use this!

MagTrim Designs LLC
United States
Almost 3 years using the app
Edited August 12, 2020

Training videos not always clear & omits steps, but the customer service support is exceptional! Its the main reason I have kept this app.

HannahLiya
United States
Almost 3 years using the app
February 4, 2020

We are very impressed with Klaviyo, which we are now using at https://homeontheswan.com/

I have used MailChimp and Active Campaign in the past, so far Klaviyo has been far simpler to setup and the supports been great.

Home on the Swan
Australia
Almost 3 years using the app
October 23, 2023

L'application est très bien pensée et le service client très réactif.
Il s'agit d'une application indispensable pour correctement relancer les clients intelligemment.

La Bande à Anna
United Kingdom
Almost 3 years using the app
August 12, 2022

Was simply banned after almost 2 years. I have not received any warning, information or email. My account was simply blocked. I am more than disappointed and have not yet received any explanation or help, but am only referred further and told that it always happens. There are thousands of customers on my website every day and I can no longer work. Very disappointing.

DiamondSmile DACH
Germany
Almost 3 years using the app
August 27, 2023

Katalina was amazing as usual. Issue was resolved on first email. Great customer service. I love when she takes of our issues.

Skort Obsession
United States
Almost 3 years using the app
Klaviyo replied August 29, 2023

Great to hear! Thanks for the review!

Edited January 30, 2024

I love the customer support! They are fast, helpful, and easy to understand. I always get the answers I need ASAP. Highly recommend for new email users and seasoned ones!

Shepherd's Fashions
Canada
Almost 3 years using the app
November 17, 2020

Blown away! Lover this! I have other email systems I use, but the integration with Shopify makes it my choice!

Always Bright Eyes
United States
Almost 3 years using the app