Reviews (3,147)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

Edited May 22, 2020

I had an issue late on Friday night. I contacted my sales rep and he came through in a big way. Customer service is top notch! The app works great and we here can wait to start diving deeper into it. The app is very user friendly.

Brëwtality Coffee Co.
United States
Over 4 years using the app
May 9, 2021

Gamechanger - has double our sales and increased customer satisfaction tenfold. Way better than Mailchimp.

Great Northern Larder
Ireland
Over 4 years using the app
May 5, 2014

Klaviyo is legiiiiiit. Kicks mailchimp in the *you-know-what*!

The app allows to completely automate email marketing with extremely fine grained control. Think: email someone a week after they buy a bike and offer them a lock. Or if someone looks at red lights, red seats, and red bikes, email them something red!

Also, their support rules. Very helpful and quick to respond to questions.

Pure Fix Cycles
United States
Over 4 years using the app
October 1, 2021

Our business loves using Klaviyo! Not only is it easy to use and integrate with your Shopify store, but they have great customer service and account management support to help you if you get stuck. Highly recommend!

Healthy Spot
United States
Over 4 years using the app
October 2, 2018

I love the automation this offers! I can set up my email flows and campaigns and not worry about it! I like the dashboard so I can get a glimpse of what has happened since my last login.

Brew Lucky
United States
Over 4 years using the app
Edited November 1, 2019

Real good app, love it, easy and amazing results. Update: Nov 2019 - Just upgraded to $25 a month, I just sent my 1st email to 417 people, this app is a must have, if you have members signing up for email marketing then you need to send out amazing looking emails using this app, it's going to pay for it with your 1st sale probably. I love it, super easy to use and fun!!

Helenskinz Online Nz
New Zealand
Over 4 years using the app
May 27, 2020

I migrated over from MailChimp. The flows alone make Klaviyo more than worth the cost. Love the easy migration and integration with my shop.

Canard Labs
United States
Over 4 years using the app
July 26, 2021

We have been using Klaviyo for about 2 years now and are incredibly happy with the platform. Everything from stellar customer support, to the community they build, to the top-tier analytics and reporting dashboards always exceeds our expectations. Highly recommend Klaviyo!

Aisling Organic Cosmetics
United States
Over 4 years using the app
December 14, 2023

Great assistance. Always a pleasure from the Klaviyo team<3

Metabolic Nutrition
United States
Over 4 years using the app
July 23, 2021

We started using Klaviyo in 2017 a few months after we opened our store, John's Crazy Socks, and it has been an essential tool ever since. We are committed to building a community with our customers and making personal connections; Klaviyo supports both objectives. t has helped grow from near zero to a 8 figure company. As we have grown, we have seen Klaviyo continually improve its offerings, taking advantage of new technology and changes in the marketplace. And their support has been terrific throughout. We consider Klaviyo to be an essential partner in our buienss.

John's Crazy Socks
United States
Over 4 years using the app